Open Letter to the Administration of Fushioncash

[jetskimax]

I check in here at the forum on a regular basis to skim the topics and see if there are any subjects relevant to myself.

I see a lot of the same questions posted over and over.  I imagine that it must get tedious for the staff after three plus months.  My question is does this repetition lead to apathy, indifference or outright feeling overwhelmed on the part of the FC staff?

I opened a support ticket on November 1st (no reply) and a different one on November 3rd (no reply).  I submitted a manual credit request for an offer completion whereas I have ordered/been billed/paid and received the product three days ago.

I think that FC has a sustainable GPT model and does a great job for the most part.  I want to refer people here but until I know that you do respond to your members I am a bit hesitant. 

Offers crediting or not may indeed be beyond your control.  Responding in a timely manner to inquiries from your member base is within your control.  What exactly is the process?  If it is 10 to 15 days to respond then let your members know so that they do not have other expectations.

I appreciate the opportunity to participate in the offerings of your site...all I want is a clear answer on expected response time for support tickets, et al.

Thanks for your time! 

[Kohler]

We have several team members, some who handle certain aspects of the site, so they handle the tickets and questions pertaining to that specific section. I answer all the support tickets I can, but sometimes they are tickets I can not answer and so they are passed on to the team member who handles that specific area. All of our team members have lives outside of the site, and most of us attend college and/or have a full time job. I am sorry that no one has gotten back to you, I know that several team members have been extremely busy and some have been at conferences for the past few days. Again, I apologize.

[jetskimax]

I understand.  I ran a small site a year ago, a social site not a commercial venture such as Fusioncash and it is a lot of work.  I'm relieved to know that it is more a matter of not enough hours in the day rather than indifference on the part of the staff here.

I appreciate you taking the time to respond and again, thanks for the chance to make a few bucks on the side. 

[mommy2one]

Now THIS Is the way to address a problem you have!!

I applaud you jetskimax. If only everyone could do the same when they have a problem! I myself do not so far have any problems with FC, yeah maybe one or 2 offers have not confirmed but that I expect on any GPT site!!!

Way to go!!! 

[destinyredd]

Now THIS Is the way to address a problem you have!!

I applaud you jetskimax. If only everyone could do the same when they have a problem! I myself do not so far have any problems with FC, yeah maybe one or 2 offers have not confirmed but that I expect on any GPT site!!!

Way to go!!! 

Fu$ionCa$h is by far my favorite.

[Madd4Money]

I check in here at the forum on a regular basis to skim the topics and see if there are any subjects relevant to myself.

I see a lot of the same questions posted over and over.  I imagine that it must get tedious for the staff after three plus months.  My question is does this repetition lead to apathy, indifference or outright feeling overwhelmed on the part of the FC staff?

I opened a support ticket on November 1st (no reply) and a different one on November 3rd (no reply).  I submitted a manual credit request for an offer completion whereas I have ordered/been billed/paid and received the product three days ago.

I think that FC has a sustainable GPT model and does a great job for the most part.  I want to refer people here but until I know that you do respond to your members I am a bit hesitant. 

Offers crediting or not may indeed be beyond your control.  Responding in a timely manner to inquiries from your member base is within your control.  What exactly is the process?  If it is 10 to 15 days to respond then let your members know so that they do not have other expectations.

I appreciate the opportunity to participate in the offerings of your site...all I want is a clear answer on expected response time for support tickets, et al.

Thanks for your time! 

Hmmmm  a well thought-out post, well written - and a quick response!  That's the way to do it jet!!