Terrible Service during Covid 19

[alina6]

Has anyone else had issue with service which is being blamed on COVID 19? I bought a bike from TARGET and when putting it together there was a broken part. They tell you to call pacific-cycle but 2 phones calls and 3 emails have only been returned with one automated email saying they are delayed by COVID 19 and now 3 weeks later still nothing. I blame TARGET and am not going to shop there again.

[willzz1]

  ;)yes covid is herting evryone

[oldbuddy]

My wife bought a roll around cart from Michael's for her stamping supplies and discovered a small part that snapped the leg on was missing during assembly. She called the store and they assured her it would be taken care of. It had all kinds of parts including shelves, brackets, wheels, fasteners, etc. and they were all out of the box with little hope of getting them back in, but they said just bring it in and they gave her a brand new one that went together fine.

The point is, it goes both ways and my wife was extremely happy with her cart and the service to get it working.

[ktheodos]

I'm sure people are having similar experiences...I placed an order a while ago and turns out, the place closed...had to call another store to receive a refund, which I finally did obtain, a month later....people just need to be patient, forgiving, and understanding amongst all that is going on

[sdenimandlace1]

Right now it is taking longer for everything to get anywhere.

[countrygirl12]

Has anyone else had issue with service which is being blamed on COVID 19? I bought a bike from TARGET and when putting it together there was a broken part. They tell you to call pacific-cycle but 2 phones calls and 3 emails have only been returned with one automated email saying they are delayed by COVID 19 and now 3 weeks later still nothing. I blame TARGET and am not going to shop there again.

It is not "blaming covid"   Nobody is working. SO yes it is due to that. It is mindboggling how all these idiots want the country shut down but then cry when the company they try to deal with is shut down or cut back on their work force.  Contrary to what a lot of the foolish people want to believe we can't all work from home.  All customer service people cannot work from home.  The company has to be set up to route the calls to your house.

As far as blaming target that is stupid.  Target has no control over the company that manufactured the bike. Not what their practice is for answering their phones.  I would have just returned the bike to Target and told them it could not be assembled because of broken or missing parts.  As far as not shopping at Target again, I am sure they won't miss your handful of dollars.

I can understand your frustration. Every company I have had to call is the same. Due to covid19 we are experiencing long hold times.  Or the one company that said due to covid19 we are not accepting phone calls. GOODBYE! When it is something like a credit card or mortgage company you really need to speak to someone.

This has got to stop.  It's funny because the ones screaming lock us down the loudest (because they do not have jobs they have to go to) are the first ones who get peed off when nobody is available to help them.

[countrygirl12]

I'm sure people are having similar experiences...I placed an order a while ago and turns out, the place closed...had to call another store to receive a refund, which I finally did obtain, a month later....people just need to be patient, forgiving, and understanding amongst all that is going on

It is hard to be patient, understanding, and forgiving when it is YOUR money being tied up. Everybody does not have extra money to throw away. That is a good thing about purchasing with a credit card.  A couple years ago I ordered something for my niece for Christmas. After 3 weeks I had not received it, customer service was a joke, and following tracking it seemed to have dropped off the face of the earth. I called my credit card company and told them what was going on.  They refunded my money. I don't know what happened after that. 

[bremer51]

I ordered a painting craft project on April 6.  It is now July 19 and I still haven't received it.  Credit card has been charged.  I'm in touch with the company and they are attributing it to the Covid 19 situation.  Eventually I may cancel or dispute the charge.

[1imaginarygirl]

Has anyone else had issue with service which is being blamed on COVID 19? I bought a bike from TARGET and when putting it together there was a broken part. They tell you to call pacific-cycle but 2 phones calls and 3 emails have only been returned with one automated email saying they are delayed by COVID 19 and now 3 weeks later still nothing. I blame TARGET and am not going to shop there again.

I don't get it. Why is it Target's fault that Pacific Cycle isn't responding to your calls and emails?

[countrygirl12]

Has anyone else had issue with service which is being blamed on COVID 19? I bought a bike from TARGET and when putting it together there was a broken part. They tell you to call pacific-cycle but 2 phones calls and 3 emails have only been returned with one automated email saying they are delayed by COVID 19 and now 3 weeks later still nothing. I blame TARGET and am not going to shop there again.

I don't get it. Why is it Target's fault that Pacific Cycle isn't responding to your calls and emails?

it isn't. But people have to have somebody to blame. Kind of like when ONE employee does something to make a person mad and they try to get the business shut down. TALK to the manager and see if you can get the issue resolved.

[judylucas]

I'm having a lot of trouble with a clock repair shop   The repairs were very poorly done and my one clock was returned  minus a major part   Impossible to get in touch with them   GRRR!!!!!!

[sfreeman8]

The only problem I've had is with the pet food company. They never said orders would take longer. Before COVID-19, I would get my cat food within 2 days. When I ordered right after shutdown, it took almost 2 weeks! I complained to them and told them they should've put a notice on their page, which they later did. They are now back to normal but I hated to have to buy smaller bags twice at a higher price. Ordering other products wasn't as important so being later than normal delivery was okay with me.

[1imaginarygirl]

Has anyone else had issue with service which is being blamed on COVID 19? I bought a bike from TARGET and when putting it together there was a broken part. They tell you to call pacific-cycle but 2 phones calls and 3 emails have only been returned with one automated email saying they are delayed by COVID 19 and now 3 weeks later still nothing. I blame TARGET and am not going to shop there again.

I don't get it. Why is it Target's fault that Pacific Cycle isn't responding to your calls and emails?

it isn't. But people have to have somebody to blame.

Sure, but why not blame Pacific Cycle, since they are the ones not responding about their defective product. How is Target supposed to know there was a broken part inside the box? Lol

[ssarber]

I have certainly noticed that "usually" (not all) the ones yelling the loudest about service and delays are also for shutting down our country. Well what do you expect?? Stop fear mongering and let the country get back to work and we won't have these issues as often.

[countrygirl12]

Has anyone else had issue with service which is being blamed on COVID 19? I bought a bike from TARGET and when putting it together there was a broken part. They tell you to call pacific-cycle but 2 phones calls and 3 emails have only been returned with one automated email saying they are delayed by COVID 19 and now 3 weeks later still nothing. I blame TARGET and am not going to shop there again.

I don't get it. Why is it Target's fault that Pacific Cycle isn't responding to your calls and emails?

it isn't. But people have to have somebody to blame.

Sure, but why not blame Pacific Cycle, since they are the ones not responding about their defective product. How is Target supposed to know there was a broken part inside the box? Lol

I agree. I, personally, would have returned the bike to Target. Assuming they are taking returns. A lot of places are not because you TOUCHED it.