Email response

[Sarvenaz87]

Hi everyone first time posting here and I was wondering how long it takes to get a reply from a support ticket? Since I send it two days ago, but unfortunately I’m still waiting.

[NRAJOE]

Haaaaaaaaaaaaaaaaaaa

Two days to 3 months.....good luck unto thee.....

[Sarvenaz87]

Oh my and thank you for the reply

[JaniceSW]

My experience has been from about 5 days to about a month.  However, I also haven't submitted a help request lately.  It has probably been 9 or 10 months since I have. I try to not bother because I have never had a really satisfactory response for the issues I've raised.

[Sarvenaz87]

Oh I see and thank you for your reply

[bostonphil]

Response from support has become very slow for one reason or another. If you have any questions, it might be best to post on the Forum and see if other members can help you.

I moved recently and opened a support ticket re my moving. I got a response from Support in what I considered to be fast given what I am reading but it was a simple question that could be answered in a couple of words.

However in saying all of this, Fusion Cash is a good site and welcome.

[countrygirl12]

Hi everyone first time posting here and I was wondering how long it takes to get a reply from a support ticket? Since I send it two days ago, but unfortunately I’m still waiting.

lol  I have one from 7-8 months ago that was even escalated to highest priority and still has no answer.

[Sarvenaz87]

Oh wow that is crazy. It does seem like a great site, but looks like they need better customer service and thank you for the welcome

[bhdz]

I have not sent too many support tickets, but it can take a while. I have had some replied to within a week, and then I have had some where I had even forgotten I had submitted a ticket. However, I have not submitted a ticket recently. I agree with others who say it can be useful to post your question in the forum.

[Sarvenaz87]

Oh yes looks like it just depends on when to send a ticket it seems. Thank you all for your help

[rwhite17]

reply time can be hit or miss... I've had some answered in a few days and some in a few weeks

[Sarvenaz87]

That’s really a shame, but looks like it’s a growing website too so it might take a little longer sometimes for that reason and thank you

[dsosnowski06]

Had one out for over 7 months and final closed it and did it again and still no reply.  Problem has been going on since Sept 2018.

[Sarvenaz87]

Oh wow that’s a really long time and very unfortunate. I hope they will answer your ticket soon

[countrygirl12]

Hi everyone first time posting here and I was wondering how long it takes to get a reply from a support ticket? Since I send it two days ago, but unfortunately I’m still waiting.

A few months to maybe a year to never.