What would you do?

[countrygirl12]

Another comment got me to thinking about this...

Years ago I worked in a restaurant and waited tables.  I walked up to a table with 2 adults and one child.  I greet them and ask for their drink order.  They ordered a drink for the kid and then he asked for 3 sweet teas.  I confirmed that I heard him correctly since there were only 2 adults.  He smarts off and says "I want two of them if that is alright with you!"

Uhm okay.  Yeah that is fine.

At the time you got free refills on teas. But not on any soda or juice.

Would you have told him he got free refills and just gave him one tea for himself or went ahead and charged him for 2 for himself?  I done what he wanted. I brought them 3 sweet teas. 

[countrygirl12]

Working with the public is definitely a challenge. lol

[oldbuddy]

Smiled and brought him what he asked for

[countrygirl12]

Smiled and brought him what he asked for

lol That is what I done.

I also remember a man ordering 3 buffet bars. One for him and his woman. And a FREE one for the kid. Oh she is 2.  Daddy I am 4.  He looked at her like he was gonna hit her.  For the sake of the kid I didn't charge them for it. Sad that parents teach their kids to lie and cheat to get what they want.

[michele2042]

I worked as a waitress years ago.  I did like OldBuddy said, smiled and brought them whatever they ordered, after I repeated the order to them to be sure I had it correct.

[plennis]

I worked as a waitress years ago.  I did like OldBuddy said, smiled and brought them whatever they ordered, after I repeated the order to them to be sure I had it correct.

I did this too, no use in making a fuss.  I did usually say that they got free refills or whatever the deal was at the time.
 

[vickysue]

I would have told the parents that  there is  free refills on the tea, but if they wanted  me to serve him 3 glasses of tea at the same time I would have to charge them for three. Most of the time a child would not be  likely to finish all three teas and it would have been a waste to serve them.

[countrygirl12]

I would have told the parents that  there is  free refills on the tea, but if they wanted  me to serve him 3 glasses of tea at the same time I would have to charge them for three. Most of the time a child would not be  likely to finish all three teas and it would have been a waste to serve them.

Two different stories. The teas I gave him 2 and his wife one. And no refills cause he was a butt. Only two people in this party.

The other one was a different person. He was wanting for his child to eat for free. KIds 2 and under ate the buffet bar for free.  I let it go because I was afraid of what he would do to the kid.  You could tell he got really mad when the kid said she was 4 not 2.  I did let him know I knew he was lying but said I won't charge you for her to eat. 

[countrygirl12]

I worked as a waitress years ago.  I did like OldBuddy said, smiled and brought them whatever they ordered, after I repeated the order to them to be sure I had it correct.

I did this too, no use in making a fuss.  I did usually say that they got free refills or whatever the deal was at the time.
 

I did not tell him they could get free refills on the tea.  I was 17 at the time.  I was in high school.  When he gave me the drink order and there was only 2 of them I did repeat it and asked to confirm "you want 3 teas".  And he smarted off and said "YES, I WANT TWO OF THEM IF THAT IS ALRIGHT WITH YOU!"

I was like okay fine.  If he had been nice about it and said I usually drink more than one glass I would have said oh well you get free refills.

[annadote]

I feel like it might just be easier (and more likely to get you a bigger tip) if you just go with the old saying "the customer is always right."

[BATISTAGIRL663]

I would have just done what he asked me to do and let him pay for the extra tea it kind of sounds like he was a smarty pants anyway!!

[gaylasue]

Give him what he asked for and then charge him for it!

[bshee58]

I worked in a restaurant for a while and the customers can be a hand full.

[countrygirl12]

I feel like it might just be easier (and more likely to get you a bigger tip) if you just go with the old saying "the customer is always right."

I don't remember if I got a tip or not. He got 2 sweet teas and his wife got 1 and neither got a refill.  There is also another saying or two about being nice to the wait staff.  When you smart off to the person preparing your food or delivering your food to the table - you are taking a gamble. No I wouldn't do anything to someone's food. But it isn't a good idea to talk down to someone who is dealing with your food. This guy smarted off to me the 2nd time he spoke to me.

[countrygirl12]

Give him what he asked for and then charge him for it!

Oh he got charged for both.

I worked in a restaurant for a while and the customers can be a hand full.

People who have never worked with the public do not understand. I have worked retail more than once and it is def a challenge. It seems like people think they are better than you are because you work in a restaurant or are a cashier somewhere.  If you are working then you are doing pretty good. You are making an effort. I have a real issue with people who want to look down on somebody because of their job.  As long as it is legal I don't see where you have any right to look down on anyone.  And some waitresses make really good tips.