I can not understand what they want because...

[maryann2657]

They said try again next payout.
Here is the pic I was trying to submit
with the same problems as before.

[Administrator]

This image (attached to your post) should work for the bonus.

The image you submitted on the request form was different -- a resized version of that one, resized so small (around 100-150px wide) that we couldn't read anything on it.   That's why it wasn't acceptable.  You can try again with this exact image file -- it looks to be within the allowed file size and width/height.