Waiting for videos to credit

[adriarobi]

Well at least I know now, it is not just me or my computer.

I am getting discouraged. I was so excited when I joined.

I agree. The Customer Service attitude is very disappointing.

 

[gsdoss]

I had a small problem with the videos but now working great.

[berthabutt]

                      Don't hold your breathe on getting credited for these video's, just stick with HyprMx!   The "yahoo community" ones used to credit but now they do not.    I also believe a support ticket is a waste of time.

[vg7405]

This is how I feel when those Yahoo! Community videos fail to credit. Sometimes they do, sometimes they don't. WTH?!

[minioncookies]

if you wait for a half hour and they didnt credit they usually dont

[myfreebees316]

Most videos credit right away but some don't some can take up to 24 hours. But most likely its a browser issue something on it preventing you from collecting because its blocking something from the advertiser

[appy9104]

Well the "community" videos have been replaced by live nation (still yahoo).  And they actually are crediting,  will see how long that lasts for.  But it is far superior to hypermx,  for 10 steps it should be more than one cent,  the ten page slide shows are 6 cents (granted they didn't pay) hyprmx should be at least 2.

[patapon555]

If videos don't credit instantly, I can assume I won't get credit for it. Annoying, but it happens.

[dbsaus1]

I am having the same issue. I have switched browsers but based on the other posts, I am a little doubtfull.
It is worth a try.

[dsawan]

just give a day or two and they shd

[dsawan]

tried several 1 cent gun vids and either vid does not show or no credit. funny was working a few days ago

[dbsaus1]

I have been having the same issue. After 2-3 do not credit then I start to wonder.

[BATISTAGIRL663]

i too am not getting credit for videos --this has been happening alot the last few days ?? whats up with that ?? i gets a little old to set and watch them and not get credited --has anyone heard if there is a problem or what is going on ?

[sfreeman8]

I'm not getting credit for videos today, either. I tried a couple times on different videos without results. This is starting to happen a lot lately and wonder what's up with this.

[JaniceSW]

I don't bother with sending in "support" for non-payment because when I did in the past,  I got the "tough luck" response,  not even a compassionate sorry nothing we can do, computer glitches and cyper space excuse (which if *I* was there customer service would be doing to try and keep people happy in spite not having a solution). I was actually more concerned about the fact a video had redirected me first and then no videos or surveys credited (but videos before I was redirected did).  I was concerned about a security breach but all they would respond with was sometime the survey provider feels your answers aren't genuine and won't accept/pay.  I tried clarifying but all they would say was it happen.  I decided then that was as much of a waste of time.

I agree with you. The last few times I opened a ticket for not getting credit on completed videos, I got the canned responses ("if we don't get paid, we can't pay you"). Tried explaining that i must have been credited since I could do the PTC when I hit 5 cents but the cents never showed up under my account.

They didn't seem to understand what I said  because they closed that ticket so I opened another one trying to explain better. It was closed with NO answer.  I don't feel it's fair. How could I do the PTC if they didn't get credit for it?

Frankly, sometimes customer service on Fusion leaves something to be desired.  I don't understand why they can't intercede with some survey providers and get the credit which should be received or the specific reason why one is not being credited. 
In addition, why can't videos consistently credit on this site?  I work another site where the videos almost always credit without problem.  What are they doing on here or NOT doing that is the issue and why can't it be corrected?