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[Ronnis25]

Hi Support
I am searching and the totals are not going up.  It worked yesterday just fine.  I deleted it and reloaded it.  It still is not working.  Any suggestions on how to fix it? God bless

[jadedjenni]

Hi Support
I am searching and the totals are not going up.  It worked yesterday just fine.  I deleted it and reloaded it.  It still is not working.  Any suggestions on how to fix it? God bless

HI!  I'm no support, but hopefully I can help some.  Here are my issues I've encountered and what I have done to fix them. (I have never had to reinstall in two years, just so you know.  Most issues can be resolved prior to the end all be all of deleting and starting over.)

Every search saying it doesn't qualify:
Close browser and reopen.  If that doesn't work, go into your task manager and close down all the processes relating to that browser.  If all else fails, restart your computer.  I have never had that issue progress past this point. 

Status not progressing:
I have had the issue where the status bar is not updating my searches or totals.  Double check your account screen and make sure you are not getting credit.  (I say try at least 7 searches before concluding that you are not getting credited.)  If you are not receiving credit and it's not just your toolbar "stalling", close the browser and try again.  If that doesn't work, clear history and cookies.  If that doesn't work, again, end all be all, restart. 

These are the two common issues that I encounter.  If you are still having issues, you may want to try downloading "Spybot Search and Destroy".  This is a free adware/spyware removal program that has resolved many issues that I have encountered that don't necessarily seem to be FC's fault.  With everything that we do that is FC related, we sometimes visit sites that encrypt spyware/adware hidden in something they may get you to download.  (i.e.:  people mentioned one of the recent paid videos bringing up and ad versus the video.  I had this happen once and the ad was for "Flash Updates for an HD player".  Well I though that I needed an update to play that video and downloaded some random collaboration of sheet.  Yes shyte.  Viruses, spyware, adware.....  Took me 7 hours to remove completely. 

This was not FC's fault at all.  I had an old trial version of an antivirus that didn't delete completely, so both my antivirus programs weren't working efficiently and I was susceptible and vulnerable to spyware.  I had nothing shielding me.  Which given some of the sites that will have FC feature them, they will remain faithful and slip in their bugs.  FC cannot possibly know this company would do this.  They are very good at removing offers that contain content that is not necessarily trustworthy.  All except one site that I will not mention.  I am honestly surprised to see that it is still an offer.  However, given the amount of options on this site, one bad apple is none of my concern.  I lived, I learned. 

I hope this long novel helped any issues.  If you are still having problems, feel free to pop by my thread.  I can do some more dabbling to see if I can figure out other problems.  =)  http://www.fusioncash.net/forum.php?topic=53260.new#new

[jadedjenni]

Oh and to add something that I didn't state clearly, the "flash" download for a HD player was not for the Flash player that we actually use.  It was completely unrelated and was not a necessary component for my computer to run.  But when you start to see random things pop up (such as random links appearing on your page that link to some for of coupons or singles site, you have spyware/adware somewhere.  That is where SPYBOT will come in handy.  I have used the program for over ten years and have never once had a complaint.  Although the other day it was not picking up something I knew I had.  But it did today and now I have no more issues.  

I know I have focused a lot on spyware/adware in this post, but I have honestly noticed, when things start not going as planned with FC, it's usually on my end.  The toolbar has been 99% reliable in my 2 year experience.

[waltonmae]

well i had no problem with mines,hopefully it will start working