please help me it says on my acct that my email cant receive messages..

[penguinito]

please help me admin.. what should i do.. this has been happening since last month thats why i cant cashout.. it says i have to update my email and whenever i put any new email it says the email i put doesnt work..this is the third time now and its worst coz i cant change my email.. help me...

[swogden]

What email service are you using?

I use gmail.com and haven't had any problem getting emails from FC (or anyone for that matter).  But some email servers (yahoo and hotmail for example) will have a problem accepting some emails unless you have defined the sender as a trusted site.

When you go to your  FC account page and click on "Email Address" on the upper left portion of the page, what do you see when they give you your current email address?  

Is it letter perfect for your email address  in the form of:    youridentifier@emailserver.com (or .net)?

Easy enough to delete, add or transpose a letter/number/punctuation mark when you're typing something in.

(Don't put your email address in the forum -- you must check its accuracy against what you have/know to be correct.)

Do you have another email address?  If you do, then test the accuracy of the email address on FC by doing a right click copy of the email address shown in the box and send yourself an email to that address from your second email address.  (Paste the email address in To: emailaddress).
If it gets bounced back to you, then there is a problem with the email address that FC has.  (ie it's spelled wrong/doesn't exist as shown)

If that works fine for you, but FC is getting bounce backs from your email server (ie you don't receive FC emails), then your email server is restricting your incoming mail  (defining it as spam or dangerous, etc).


If you are using hotmail or yahoo, I suggest you set up a gmail email account.  It's free.  Once it is active, change your FC email address to your gmail account and use that for FC and any offers that you might be doing (and require an email address) on this site.

As I mentioned someone else solved the site acceptance problem by defining FC as a trusted site with their hotmail account.  That solves the problem for emails from FC, but not from any advertisers that you might be completing offers for and who want to send you a confirming email.

If your email server is restricting incoming emails (for your and their security), you might not receive all emails from the advertiser unless you put them on your trusted list as well.  

Hence, my suggestion to set up an gmail account.  Gmail does not restrict incoming emails.  They may put items in your spam file, but they don't bounce them back to the sender.

Gmail can be accessed online.
I don't use the online account (don't like it much).  
Instead I bring it into my LiveMail account on my W7 laptop.  
(Or Outlook Express if you use that)
Don't remember what I did to accomplish that, but if you can't figure it out, maybe someone else on the forum can help.

If everything  works fine for you and you already have an gmail account for FC, then send in a Support ticket, explaining that you tried to update your email address, but the system would not accept your submission(s).
Then give them your correct email address and ask them to put it into the system for you.

And ask them why this problem first came up when you tried to cash out in February. 

[penguinito]

hey swogden..thanks man! gmail really works I thought I'm gonna drop this site and I would really hate it coz I love fc but yeah I tried to enter my old gmail acct and then boom it works..gee I got really woried ..thank so much man..

[LuckyDeutch]

i only have 1 account for FC. I get the same message but iys ONLY when I click MY ACCOUNT. Other than that everything is fine. I get messages from FC at my email address  but on FC account page it still has same message. I kinda ignore it as long as everything else is fine. hummmmm.. i wonder now if i AM doing right thing by ignoring it or not! ??

[swogden]

i only have 1 account for FC. I get the same message but its ONLY when I click MY ACCOUNT. Other than that everything is fine. I get messages from FC at my email address  but on FC account page it still has same message. I kinda ignore it as long as everything else is fine. hummmmm.. i wonder now if i AM doing right thing by ignoring it or not! ??

Have you had any problems when you tried to cash out?  That's what raised this issue with penquinito.
Just because are receiving messages from FC doesn't mean you are getting all of them.  Suspect that you are getting this message on your account page because some emails are bouncing back to FC.

Same suggestion -- switch to gmail.

[LuckyDeutch]

thanks swogden, I am setting up a gmail now. Thanks for your help. And yes it is only when i go to my account page and it says that their messages are boucing back to FC and to check my email to see if it is right. I was getting messages at first but then I started getting these messages that FC cant send me messages. I do have FC on my contact list too but guess it didnt do any good.

[swogden]

Notice from your banner that you haven't cashed out yet.  If you go direct deposit or by check, you shouldn't have a problem.  FC will just want to send you a confirmation email that the cashout has been approved when the time comes.

If you decide to go via PAYPAL, and you have your PAYPAL account set up using your old email address, that should still work.  Comments made in the forum leads me to believe that FC does not require your FC email address to be the same as your PAYPAL email address  -- but a lot of PTC sites do have that requirement.

I believe you can add another email address to your PAYPAL account and/or change the primary PAYPAL email address to your new gmail account.  (That's what I did when I changed email addresses.)