Shockwave crashed while doing Radio Loyalty offer

[BlackSheepNY]

I am no computer geek, so if someone has suggestions, please provide input.  My shockwave 'crashed' while I was listening to Radio Loyalty (the offer here at FC).  I'm not sure how to fix this problem.    Help!

Shockwave has definitely had it's problems lately on MANY websites.  Make sure you have the most updated version according to your browser.  Also, when it does crash, just refresh the page and that should take care of it.  There really isn't much else we can do about it but update and live with it.

Today my Radio Loyalty is trying to load but I cannot hear anything.  It seems to recognize that I am connected, as it prints the codes but I cannot enter them for credit.

I've had that problem before myself.  I sometimes notice that the song is not buffering at all.  I think that may be the website's problem, not yours.

[cwortman544]

Make sure you have the newest versions of Shockwave installed and if you keep experiencing problems uninstall it through the Add/Remove programs through the control panel and reinstall the newest version because sometimes the older files need cleaned out and a fresh install needs done.  Uninstall first then reboot your system, then reinstall and reboot your system again and it should be okay.  Also, make sure your browser has the latest version as well because sometimes Shockwave being updated is not enough and you need your browser to be capable of handling the updates which Google Chrome is usually one of the fastest to update their browsers if it is needed and they adapt well to Shockwave.  I notice I had my shockwave crash the other day on Radio Loyalty so it could also just be the website causing an error and your shockwave shutting down because of it.  All I did was x out of my browser, rebooted, then tried again and it was fine.

[bhiett]

I have upgraded Shockwave and Java but Radio Loyalty is still stuck on "Loading."  I cannot hear music and cannot type in the code.  This problem is new as of yesterday.  Would submitting a support ticket help, or is this something beyond FC's control?

[BlackSheepNY]

I have upgraded Shockwave and Java but Radio Loyalty is still stuck on "Loading."  I cannot hear music and cannot type in the code.  This problem is new as of yesterday.  Would submitting a support ticket help, or is this something beyond FC's control?

I'm not sure if this could be a problem or not but, are you using any Ad Blockers?  If you are, try turning it off on the page that loads Radio Loyalty and refresh the page.  See if that works.  If not, it wouldn't hurt to put a support ticket in, although I don't think FC would be able to solve the problem.

[deathx88]

If I use firefox then Adobe Flash crashes on me every once in a while. I can refresh the page, but I'm not sure if that resets the 10 minutes wait time.

[BlackSheepNY]

If I use firefox then Adobe Flash crashes on me every once in a while. I can refresh the page, but I'm not sure if that resets the 10 minutes wait time.

Yes, it will reset that 10-minute timer.  I've seen it for myself.

[moon29]

i have the same issue.  it lets me do a couple of the codes and then messes up.  Not sure what causes it but if i go back in it works for a couple more until it crashes again. 

[tea4me]

I have upgraded Shockwave and Java but Radio Loyalty is still stuck on "Loading."  I cannot hear music and cannot type in the code.  This problem is new as of yesterday.  Would submitting a support ticket help, or is this something beyond FC's control?

I believe that quite recently (in the last couple days) Java released an update so maybe you need to upgrade that and see if that solves the problem.

[bhiett]

Is anyone else having trouble with Radio Loyalty today?

[sharg]

I have not been able to locate the Radio Loyalty program can anyone help? I clicked the X on it by accident and i am missing my music soooooo  much

[bhiett]

I had the best luck with Radio Loyalty by using Google Chrome, but it crashed.  Now when I use Explorer, every time I submit a captcha I have to go back to the FC page and click on RL again, then reselect my music type.  If I don't, it takes me to a page that solicits a sign-up for RL rewards and does not recognize that I am already doing it through FC.

[swogden]

For all of you having problems with Adobe crashing:

You need to have enough ram (working memory) to run RL and/or any other program that uses Adobe Flash.

It helps to see how much cpu that your computer is using with various processes.  Click Control/Alt/Delete to bring up the Windows Task Manager and look at both the Performance tab to see the graphs showing cpu usage and memory usage.
Also look at the Processes tabs (I usually click on the cpu column to sort the processes by cpu usage -twice) to see which processes are using cpu.

On my desktop, which has 1.25 gigabyte ram, I'm usually running between 50-80% cpu usage with peaks to 100% when running Radio Loyalty. (This is a little better than it was a week ago when I was running at 100% most of the time.)

Obviously if your PC has less that 1 gigabyte ram, you will have problems.  (You can find out how much working memory you have by clicking "My Computer" and then "Properties".

My laptop has 8 gigabytes ram and I can use RL and several other sites that don't use Adobe Flash;  the % cpu usage runs between 30-50%.
But I can't use  RL with other sites that use Adobe Flash (ie game sites).  Then Adobe Flash crashes frequently so, for me , it RL or games -- but not both.

[am28slone]

Yes, there seems to be some issues lately with shockwave. I have trouble daily with mine crashing. I go to update it and my computer says I am running the latest version, but then when it crashes it tells me to update shockwave. I don't know what is going on. I just refresh and go on. Every time it crashes it resets the ten minutes. I have noticed many times it crashes just at the ten minute market and can't enter captcha.

[ernica96]

I use google chrome to do radioloyalty and shockwave kept crashing
I switched to internet explorer and internet explorer just kept crashing so no more radioloyalty for me.

[berthabutt]

thanks for the info. I have trouble with shockwave crashing also, but thought it was just my old pc acting up!