with the Ford video you click the first page which takes you to a SECOND page and then part way down is where the actual video will be and you should click on the play arrow on THAT page wait for it to completly play, close that window and then go back and pull up the first window where the video may have appeared to be frozen and then click your closing X on THAT page which will cause the greying out on the list of videos like the ones do that only open one window and play on that same window.Hopefully that helps some folks, it took me a while to realize what they were talking about to open the video in a new window and it is deceptive on some of them because at the top of the second page a lot of times there is a still picture that is NOT the video and you have to learn to scroll down to the actual video and play it from there. They will sometimes play for you multiple times if you repeat the two step process, but they may not always credit each time, and sometimes it seems like they will keep playing over and over and never go away, so I go back to another open window and check my account and earnings to see if they are still crediting, if they are I keep replaying them, if they are not then I stop wasting my time and move on. Good luck