I very seldom use snail mail to send anything to companies for coupons, etc. I use the internet. Seems to make everything go much faster. I have written companies (grocery stores, departments stores, drug stores and others) complimenting them on the way they do something or excellent customer service by employees and received coupons for their stores. I wrote one chain warehouse grocery store to complain. They would not take 2 $0.55 coupons that I had printed off of the computer, they made me feel like a crook for trying to use coupons. I have used coupons at this store for years with no problem. So I wrote the corporate offices and told them what the cashier and manager had said to me and that I had been a loyal customer for years and would no longer be going into any of their stores. I received a letter apologizing to me plus $50.00 in $5.00 gift cards (good on anything, meat, vegetables!). They also told me that they were sending out a new training review guide on coupons and that the trainer would be visiting that store in particular for a training review on coupons and CUSTOMER SERVICE. They also thanked me for bringing this to their attention. Sales had been down at the store I visited from the previous year.....I am sure it had to be the customer service even more than not accepting the coupons. SOOOOOOOOOOOOOOOOOOO the point of my story is to tell corporate offices or store managers when you get very good or bad customer service. Fill out the surveys on the backs and bottoms of your receipts, you often get free or coupons off of things for doing that, make sure you send in your rebates on anything you purchase. It all adds up, I mean we click for pennies! LOL