Yes it is true that some of the faculty in these facilities treat our loved ones bad but I was told by a pretty decent staff member that they are told to be stern with the inmates because they want to make the stay for them as uncomfortable for them as possible. This will cause them to not want to return. I find this to be true because there are inmates that think of the facility as their second home and can actually get comfortable in a place like that and that is because they made friends with some of the staff and that is exactly what the facility and its superiors do not want.