don't call chase

[tashamjoy]

i do understand your frustration but no a days thats just how it is companies stretch there employees and employees have to deal with a lot more but part of it is people like to talk to a direct person at least i do but i never call i do everything online

[debidoo]

  Wow - Taking calls from customers is your job and the question occurs to me what difference does it make what calls you take?  No offense, I bet you there is someone out there who just wishes they had a job.  And, I know what its like to work in a call center, worked in two, the last one for over 3 yrs. for Chase and the first for a wireless company and people called all the time for their minutes used instead of finding them on an automated method. Oh well maybe just a rough day at work huh?

[moonangel]

i applaud you i know what you go thru on an hourly basis call centers are very mentally rough to work in.  where i worked if the calls got to me i could take a quick breather dont know if you have that option though when you get home take five minutes for yourself and just relax. and thank your lucky stars that you still have a paying job

[cloudsoup]

LMAO.

why the heck do you even CARE about the subject
of the phone call? you're getting paid by the hour,
not by what type of call it is.

this made me laugh 

[DeliriousKris]

I don't like Chase bank anyway.
They got rid of free checking and I withdrew my money and moved elsewhere.

[vp44]

Wow I would love to have your job. I would be getting a  bigger paycheck for answering questions, which is what I do all day anyways and I am not even get paid hourly just by surveys and such.

[schomeearnings]

seriously we are tired of back to back calls from chase customers at chase call centers. if you are a chase customer and u need ur balance..put ur dang debit card and pin number in the automated system after calling the number on the back of the card and press 1 when prompted to!! HOW HARD IS THAT?? we are paid to take ur calls but other people's problems are bigger then ur balances, so get it yourself. it will be fewer calls for us .. and we wont have such a stressful and long day. we have stopped hiring so there is not enough of us, so its constant beeping!

Wow, I worked in a Call Center for a year doing Customer Retention. I can understand that it is hard having the beeping in your ear everyday constantly, but maybe you should look at those Customers that want to get their balance a stress reliever and a break! I now work from home with AT&T Features Chat, however, I would never post on a blog that is asking them to stop chatting with me. Once the chats stop coming, I do not have a job. So maybe you should look at it like that; once them calls stop, you will not have a job. If you are frustrated or upset, you should keep that to yourself in a diary. This site has several Chase Customers and I know a lot of AT&T Customers, and probably several potential Customers that you probably scared away. Think about stuff before you post, because someone may be watching even though you are free to express your own opinion. 

[Cuppycake]

If you don't like those calls find another job. Complaining about it won't do a thing. You going to get those types calls no matter if its minor or major.

Indeed!

[dyano]

Wish I had a chase card to call about. But we need those banks, but which one?

[patti4me]

I was a Customer Advocate for a health ins. co for a couple of years and I do understand your frustration but that is just part of the job!.  It was always stressed to us the importance of being respectful and helpful to our customers.  My supervisor rec'd several calls regarding my customer service quality and it was always good things customers had to say about me.  I was taught by my parents to treat people with respect regardless of the circumstances.  Even when I would encounter irate customers (which thankfully was not too often but I did get my fair share of them) I always did my best to maintain my composure.  This day and time a job is a precious thing to have as there are so many out there struggling without a job.  Toughen up girl!

[smithjcsdfw]

Have you ever thought about some caree counseling and maybe move yourself out of the customer service department into a less than stressful managment department where you only have one boss instead of several customers who are supposed to be right no matter how misinformed they are?

[Phx0808]

Seriously, you probably just lost alot of customers for Chase, it is a good thing you don't run the company. lol!! Wow, if a boss seen this, doubt a job would still be there.

I agree 100%.

Stupid is as stupid does - Forest Gump's Mom

[bigfoot951]

I have never taken calls for a living but I don't get it.  It is like a waiter complaining they have to wait on tables.  You are paid to take calls, not pick and choose which ones you want to take.  I am glad this isn't on a larger forum as this looks bad on the part of chase.

[Phx0808]

I work with children. The kids know which staff is there for the paycheck, and the ones who care about making a difference in their lives. As a customer, I certainly can tell which call center reps want to help customers, and which one are there for the paycheck, and could care less about actually helping you.

I feel the op is in the later category. I suspect they won't have a job long, whether Chase reads this or not, as this attitude will show with callers, too. 

[Clandestine1]

seriously we are tired of back to back calls from chase customers at chase call centers. if you are a chase customer and u need ur balance..put ur dang debit card and pin number in the automated system after calling the number on the back of the card and press 1 when prompted to!! HOW HARD IS THAT?? we are paid to take ur calls but other people's problems are bigger then ur balances, so get it yourself. it will be fewer calls for us .. and we wont have such a stressful and long day. we have stopped hiring so there is not enough of us, so its constant beeping!

Hello, it's your job so I feel little sympathy for you. If you hate it so much then quit your dang job and find another one. Admittedly, I am a chase customer and I don all of the stuff you mentioned with my android app. I am reluctant to call the call center and only do it when I have a problem that can't be solved online and if my local branch is closed. I have called maybe three times in one and a half years.