Young Adult survey not crediting fully?

[Amethia]

I just took a survey for 1.00 titled "Young Adult Survey" but it only credited my .75 instead of 1.00

Has this happened to anybody else?

[BrittneB]

When I saw your post, I checked my account to see if I had gotten credit for it yet too b/c I took it this evening and sure enough i didn't get the proper amount of credit either! How can we fix this? I feel like we got shortchanged  It's hard to get approved for a survey and when I do I don't want to not get the full amount I deserve.

Young Adults Survey    2012-08-31    $0.75    Approved

[KSimonetti92]

I just noticed this, too. I was super excited to have qualified for a survey, and finished it, and only to see it didn't fully credit? I'm a little disappointed.. Oh, well. At least we got something out of it!   

[duroz]

Did any of you turn in a support ticket on this? They can't resolve it for you (or try to) if no-one notifies them about it....

[ladavia89]

I think there must have been an error because when it was originally posted because when I first saw it it was listed at $1 then when I went back to take it later it showed at $.75

[BrittneB]

Well I think that we should still get credited for the dollar because that is what it said when I took the survey. That's like false advertising. lol I think I may still write a support ticket about it though. it never hurts to try.

Edit: How do you go about writing a support ticket to see if we can get the original $1 credit?

[duroz]

Well I think that we should still get credited for the dollar because that is what it said when I took the survey. That's like false advertising. lol I think I may still write a support ticket about it though. it never hurts to try.

Edit: How do you go about writing a support ticket to see if we can get the original $1 credit?

Click on the support tab at the top of the page, and it's pretty much self-explanatory from there - just go with the "open a support ticket" options.

(That tab will be on the top of any of the offers pages)

[BrittneB]

Thanks, I love how helpful everyone at FC is. 

[BrittneB]

Well it was worth it to take the time to put in the support ticket! I got an e-mail this morning from FC:

Dear Brittne,

We have responded to your support ticket entitled "Young Adult Survey"

Here is what our support agent wrote:

--
Thank you for reporting this error. I have credited you (and the other members affected) with a $0.25 bonus to compensate.
--
 and when I checked my account the offer is now fixed, everyone else should have also gotten it fixed in their account as well. If you haven't just fill out a support ticket and let FC know so they can adjust it.

Young Adults Survey Reward Adjustment    2012-09-04    $0.25    Approved
Young Adults Survey    2012-08-31    $0.75    Approved

Your welcome everyone!  yet another reason why I love FC, they will fix their mistakes if necessary.

[duroz]

Well it was worth it to take the time to put in the support ticket! I got an e-mail this morning from FC:

Dear Brittne,
We have responded to your support ticket entitled "Young Adult Survey"
Here is what our support agent wrote:
--
Thank you for reporting this error. I have credited you (and the other members affected) with a $0.25 bonus to compensate.
--
 and when I checked my account the offer is now fixed, everyone else should have also gotten it fixed in their account as well. If you haven't just fill out a support ticket and let FC know so they can adjust it.

......FC, they will fix their mistakes if necessary.

Did any of you turn in a support ticket on this? They can't resolve it for you (or try to) if no-one notifies them about it....

Exactly why I posted this earlier!!

Good for you, BrittneB!
(And everyone else who received the adjustment, too!!)