> Be sure and cancel your credit cards before you die. This is so
priceless,
> and so, so easy to see happening, customer service being what it is
today.
>
> A lady died this past January, and Citibank billed her for February
and
> March for their annual service charges on her credit card, and added
late
> fees and interest on the monthly charge. The balance had been $0.00,
now
> somewhere around $60.00. A family member placed a call to Citibank.
Here
> is
> the exchange:
>
> Family Member: 'I am calling to tell you she died in January.'
>
> Citibank: 'The account was never closed and the late fees and charges
> still
> apply.'
>
> Family Member: 'Maybe, you should turn it over to collections.'
>
> Citibank: 'Since it is two months past due , it already has been.'
>
> Family Member: So, what will they do when they find out she is dead?'
>
> Citibank: 'Either report her account to frauds division or report her
to
> the credit bureau, maybe both!'
>
> Family Member: 'Do yo u think God will be mad at her?' (I really
liked this
> part!!!!)
>
> Citibank: 'Excuse me?'
>
> Family Member: 'Did you just get what I was telling you - the part
about
> her being dead?'
>
> Citibank: 'Sir, you'll have to speak to my supervisor.' (Duh!)
>
> Supervisor gets on the phone:
>
> Family Member: 'I'm calling to tell you, she died in January.'
>
> Citibank : 'The account was never closed and late fees and charges
still
> apply.' (This must be a phrase taught by the bank!)
>
> Family Member: 'You mean you want to collect from her estate?'
>
> Citibank: (Stammer) 'Are you her lawyer?'
>
> Family Member: 'No, I'm her great nephew.' (Lawyer info given)
>
> Citibank: 'Could you fax us a certificate of death?'
>
> Family Member: 'Sure.' (Fax number is given )
>
>
> After they get the fax:
>
> Citibank: 'Our system just isn't setup for death. I don't know what
more I
> can do to help.'
>
> Family Member: 'Well, if you figure it out, great! If not, you could
just
> keep billing her. I don't think she will care.'
>
> Citibank: 'Well, the late fees and charges do still apply.'(What is
wrong
> with these people?!?)
>
> Family Member: 'Would you like her new billing address?'
>
> Citibank : 'That might help.'
>
> Family Member: ' Odessa Memorial Cemetery , Highway 129, Plot Number
69.'
>
> Citibank: 'Sir, that's a cemetery!'
>
>
> Family Member: 'What do you do with dead people on your planet???
Report to moderator Logged