Everyone you have to read this it is so much like them (lol)

[marina48]

> Be sure and cancel your credit cards before you die. This is so
priceless,
> and so, so easy to see happening, customer service being what it is
today.
>
> A lady died this past January, and Citibank billed her for February
and
> March for their annual service charges on her credit card, and added
late
> fees and interest on the monthly charge. The balance had been $0.00,
now
> somewhere around $60.00. A family member placed a call to Citibank.
Here
> is
> the exchange:
>
> Family Member: 'I am calling to tell you she died in January.'
>
> Citibank: 'The account was never closed and the late fees and charges
> still
> apply.'
>
> Family Member: 'Maybe, you should turn it over to collections.'
>
> Citibank: 'Since it is two months past due , it already has been.'
>
> Family Member: So, what will they do when they find out she is dead?'
>
> Citibank: 'Either report her account to frauds division or report her
to
> the credit bureau, maybe both!'
>
> Family Member: 'Do yo u think God will be mad at her?' (I really
liked this
> part!!!!)
>
> Citibank: 'Excuse me?'
>
> Family Member: 'Did you just get what I was telling you - the part
about
> her being dead?'
>
> Citibank: 'Sir, you'll have to speak to my supervisor.' (Duh!)
>
> Supervisor gets on the phone:
>
> Family Member: 'I'm calling to tell you, she died in January.'
>
> Citibank : 'The account was never closed and late fees and charges
still
> apply.' (This must be a phrase taught by the bank!)
>
> Family Member: 'You mean you want to collect from her estate?'
>
> Citibank: (Stammer) 'Are you her lawyer?'
>
> Family Member: 'No, I'm her great nephew.' (Lawyer info given)
>
> Citibank: 'Could you fax us a certificate of death?'
>
> Family Member: 'Sure.' (Fax number is given )
>
>
> After they get the fax:
>
> Citibank: 'Our system just isn't setup for death. I don't know what
more I
> can do to help.'
>
> Family Member: 'Well, if you figure it out, great! If not, you could
just
> keep billing her. I don't think she will care.'
>
> Citibank: 'Well, the late fees and charges do still apply.'(What is
wrong
> with these people?!?)
>
> Family Member: 'Would you like her new billing address?'
>
> Citibank : 'That might help.'
>
> Family Member: ' Odessa Memorial Cemetery , Highway 129, Plot Number
69.'
>
> Citibank: 'Sir, that's a cemetery!'
>
>
> Family Member: 'What do you do with dead people on your planet???
 
 
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[joclt22]

omg hun you have noooo clue. it's already like that... but i love citibank er 3 years no problems there lol


but back when my mom passed in 05 pnc bank did the same thing to her. it was crazy, now over 3 years later ( she passed in jan) they still tryin to get money she owed. what i find funny is how cheap and messed up banks are.... my mom had had my gram use her debit card the day before she passed in the hospital to get pizza for us all at her house to eat as there was nothing there... after my gram placed the order it overdrawn my mom's account.... by get this.... .02! yes 2 cents... then they added on their 2 30.00 NSF fees and still tryin to get the money. i even remember telling them the one day there is no way i will pay it.. i will give you the 2 cents as that would of been depoed the next day if my mom has'nt passed and we were all upset. but no way am i payng them 60.00 bcause of 2 cents.. they nuts!

[deehackett]

HAhahaha...that is so ery very true!

[masterjego]

Wow that person is dumb. Sir thats a cemetery wow cant believe it he already told you she died lol what do you think it was going to be.

[amy11077]

lol maybe he would get the picture if you said her address is HEAVEN  !!! lol! such tards!! 

[sweetypeety]

OMGoodness!!!!!!!!!!!! this is priceless!!!!!!!!!!!!!!! i would love for a credit crd company to say that to me!
i would have a ball!!!!!!!
Don't you love them?

i can't get a credit card company to change my first name. they will change my last name but won't do my first until i give them a copy of a legal document! they send bills to a person who doesn't exist ! 

[whatupkiddo]

hahah thats awesome

[nessa27]

god! I just dealt with this same situation!! NO LIE! my aunt passed away last month and she had her bank account still open along with some other accounts so i go to the bank to report her death and close the account, well i need to show a death certificate...ok. Im not asking for the money I requested the funds in her account be sent back to social security so later on down the road i wouldnt be held responsible for not returning the funds. the manager of the bank tells me he cant close the account!! So i asked him why not she is dead, here is the death certificate and my power of attorney along with other legal documents. Well still cant close the account, I asked him do they make it necessary to keep the deads bank accounts open in order to keep the funds that are not collected for the bank? In which they called security and kicked me out!! Funny thing is the dam account is still OPEN!

[greeneyedgirl23]

rofl  so funny and true

[alainaellington]

So very funny, I sure am thankful that my grandmother has no credit cards....some businesses just make no sense at all!!! we can't live forever...and we don't exactly know when we will die...and when we are on our death bed canceling our credit cards doesn't come to mind, I'm sure...well I'm guessing....A death certificate should be required and then they should just delete the account!!!

lol...banks...

[LauraPelt]

Thanks for a great chuckle this morning!
 

[ssean20]

lol

[dream420believer]

 :angel11:I lost my dad 8 years ago and when thru the same thing. We got phone calls for years and finally just changed our number. Im sorry that you had to deal with such stupid people. How could they really be that dense to think dead people or there love ones are going to pay those kind of fees.

[hardcoreicon]

hahahah thats hilarious...what could they even do? Would they try to take her property away from you? Thats really messed up if thats the case.  What happens if you never close her account and then 50 years from now they come looking for that money?

[Yomarilis]

lmao