No reply and no credit

[jordandog]

This post is for Kohler or someone else who has the power to do something. I have followed all directions, so don't need members telling me what I should be doing, thanks.

Will someone please tell me WHY it is now another 13 days since any communication re support ticket #3430301? I have sent every single thing you have requested, at least 2 times, and am still being told you "Have to verify my e-mail confirmation from Identity Guard". I have verified IP address, am now into my first month of being billed BY Identity Guard, and more than 30 days into asking you for manual credit, as I was instructed to do so in an e-mail from FC. I saw in the Forums recently (4-27-2010) that you are willing to reissue a check to a member from 2 YEARS ago because it bounced, but I cannot get anyone to do something about this? It does NOT take weeks and weeks to verify an e-mail confirmation sent to you verbatim from my address. I have one address and e-mail, the same one here, and it can't be verified?

I know you have access to all communications about this because I am able to access them via Support and Offer status. I signed up for this (through YOUR site) in good faith and am actually USING the service and paying for it, but cannot get the credit in my FC account. This is NOT right, especially in light of the reason given - "you have to verify my e-mail confirmation from Identity Guard" - what takes over a month to verify that? How could I possibly have 'faked' the confirmation from them or the fact I am now a paying member for their service? I signed up for Identity Guard on (3-27-2010) and opened the support ticket on (3-29-2010). The last thing I heard was on (4-22-2010) saying, for the second time, we will get back to you after we verify the e-mail confirmation."

I will send a copy of every single thing to Admin if that is what is needed. This is a $16.00 credit, not a complaint about not receiving a lousy 15 cents. I am leery of signing up for anything else and that means you will not get the money from the advertisers either.