TAP Research has changed

[countrygirl12]

Has anyone submitted a ticket on Tap Research to see if they are able to assist?

Yes, some members did and they got a response back. They also got one back from FC. There is some kind of problem between TAP and FC. They are looking into it.

Then until it is resolved they should either remove TAP from their site or disable it so people do not waste their time.

[seesawing]

Has anyone submitted a ticket on Tap Research to see if they are able to assist?

Yes, some members did and they got a response back. They also got one back from FC. There is some kind of problem between TAP and FC. They are looking into it.

After searching through this Forum this is what I've found -- an FC member who contacted Tap got a one-time credit for their non-credited survey(s) completed (it was earlier when no one from Tap could have known how big the problem was and that it was affecting the entire FC site).

Later on, FC members who contacted Tap began receiving this reply below:

"Hi ____,
Thank you for reaching out! I am so sorry you're having this trouble. We are aware of the issue, and we're currently in the process of working on a resolution. I will let you know when I have an update.

Sincerely,

Sarah Murray
Customer Service Manager

On March 3, 2019, 4:01 PM CST support@tapresearch.com wrote:"

*****

Compare Tap's response to the latest reply from FC Support that members submitting tickets are receiving:

"We are currently investigating reports of missing credits from TapResearch surveys. Your credits are not lost, but we are investigating why some of them are not displaying within your FusionCash account. We appreciate your patience as we work with TapResearch through this issue. I will leave this ticket open until the issue is resolved."

Tap credits stopped displaying in FC members' accounts Feb. 15.  I'm on FC daily and staying alert about the issue with fingers crossed.

[JoyinJ]

Thanks for the research all of you.  I can at least hope for the good earner to return.

[Angiesw]

Yes, thanks for the info.  I hope this gets fixed.  I want to see that cash coming back!

[jkhanson]

Thank you seesawing for putting both replies from TAP and from FusionCash together.

I do hope TAP & FC will return to paying $.01 for DQ's; however, I can understand if TAP & FC decide not to.  The companies who are paying for survey answers/data only want to pay for answers that they are searching for. 

Keeping my fingers crossed!

[bshee58]

I have to get another $6 and some change before I can cash out, but the way things are going doesn't look like I'm gonna reach that, hate to loose the money I have, but oh well. No surveys working, no DQ's working either, nothing I click on works any more. Was getting some surveys on TR but they didn't credit it.