Issue with Stub Hub terrible service

[alina6]

I have used stub hub quite often to get tickets to sporting events and I have had a lot of luck until this past weekend. I bought tickets to a local college game and a parking pass. The parking pass said electronic print so I bought it. The next day Stub Hub called me and said they had spoken to the owner of the parking pass and that it could not be sent electronic they would send it to me over night. The day before the game the parking pass did not come when I called stub hub, they said the parking ticket was sold to someone else and they would refund my money for the parking ticket. I still had tickets to the game (purchased from stub hub) and I ended up having to park almost 3 miles from the stadium. Stub hub could care less when I called them, I felt it would have been fair if they refunded some of the service fee on game tickets since they got their service fee, the parking ticket owner got their money by selling to someone else and I ended up walking 3 miles to and from the game. With that being said I asked the customer service representative to have a supervisor or manager call me, which they said they would - a week later still no call.


Unfortunately stub hub has a monopoly on the ticket resale market so I will probably have to use them again. If anyone has had success on another ticket resale site please let me know. I will give them a try.

[heidi0902]

Yuck, that sounds awful.

[ancmetro]

   Thank you for the information.