Feeling Aggravated!

[froggylover227]

I am so aggravated! I just moved up to Massachusetts for a new job, and I'm trying to cut down on some of my monthly bills. One of those bills is my cell phone, which is through T-Mobile. My boyfriend has Verizon, and for me to be added on his plan would save me about $70 a month, which would help me out a lot now and of course add up in the long run. A couple days ago, I called T-Mobile and verified with them that all I had to do was pay off the remaining balance on my phone, and they would unlock it and I could take it to my new carrier and have them set me up.

Well, today I went  to T-Mobile, paid off the balance on my phone, had them unlock it, then went to the Verizon store to activate it on my boyfriend's plan. Verizon tells me that T-Mobile phones are not compatible with Verizon service because the phones have different antennas, and my phone wouldn't work with the Verizon network. Something about how T-Mobile uses GSM networks and Verizon uses some other kind. I am so mad that T-Mobile didn't tell me this! I specifically told them I was going to a new carrier, not once, but twice, and yet they failed to inform me of this.

So for now, I am still stuck with T-Mobile. However, Verizon gave me an alternate option. They said what I can do is order a new phone through them and add the line to my boyfriend's plan, then sell my current phone. Of course, unlike T-Mobile, when I sell the phone, I will make sure to inform buyers that it is only compatible on T-Mobile or other "GSM" networks. Ultimately, I still wind up losing money, because I won't get the full retail value of the phone seeing as how it's about 2 months old and used. I just feel like here I am, trying to better my life by cutting costs so I can start saving money, and yet somehow, I get screwed over. Oh well, such is life I guess. 

[cateyes1]

First off welcome to Mass, and I am so sorry this happened to you. I wish you the best of luck on your new journey !

[sak4kat]

Oh the dreaded Cell Phone plans.  That is why I only use pay as you go plans and only use my phone for texting and calling.  Years ago I had a contract through Sprint.  Unbeknownst to me my then husband (who lived in another state) walked into a Sprint store.  Picked out a new phone (A really nice phone) and I then got the bill a month later.  Husband or not.  I thought Sprint should have contacted me to verify that I was ok with this new phone charge.

[Gerianne]

I switched to Vonage phone service for $18.54 a month.
When I talked to Centurylink about transferring my phone service to Vonage, I had trouble.
The Vonage rep was on the line with me and helped me get through the change of port for phone service.
Centurylink neglected to tell me that my internet would be cut off and needed to be reinstated again with a new account.
They charged me over and above what they told me my charges would be. I fought for my case. I won. They helped me decide to leave them for Comcast. I will use them for internet only. Maybe someday, Vonage will offer both phone and internet service. They operate under XFINITY.
All in all, I will pay starting at $19.99 a month for XFINITY internet. I like low bills. 

[autumnsparklemom]

T-Mobile may have felt they were not obligated to tell you about the phones. Each company has their own set of phones. Sorry. Hope things work out.