Telephone verification wont work, don't know why???

[shinigam3y3s]

I tried several times to get the telephone verification to work. I tried my landline and my cell phone numbers, and niether of them worked. I made sure  I had all the correct information input. I have boost mobile for my cell phone and *bleep* for my landline. I get the error message for my landline and the page keeps reloading everytime I try my cell phone.   I waited for a call or sms for my cell phone and never got one. Id rather not have to fax any of my personal info like my drivers licsence if I dont have to. I searched the forum couldnt really find any posts with the specific problem im having, If any one could tell me what I might be doing wrong. I would be greatful for your help and thanks in advance.

[bostonphil]

I have been with Fusion Cash several years and I do not remember much about the process for telephone verification. I can remember that I had no problem. It could be that there was a glitch on the Fusion Cash side or on your end.Try another browser. Try re-booting your computer. Try logging out of Fusion Cash and logging back in.

If nothing helps, open a support ticket.

 

[shinigam3y3s]

Thank you for the suggestions, I did try everything you said except for a different browser. I did try that, I had chrome and I did try internet explorer. Unfortunately, i had the same probem, I did open a ticket a t the same time I posted this on the forum, but I havent heard back from them yet. Thank you for taking the time to respond though, I do appreciate it.

[heather41v]

I'm having problems with the telephone verification also, have they responded to your support ticket yet? I got the error code TEL02 and it says to contact support (I assume that means to open a ticket, I'm not sure). Thanks for your help!

[heather41v]

Well I got through the first part, I can get it to call me and I can enter the code and it says its successful, but then I get the error message TEL08 and I'm still now fully verified.  I'm doing this on my home phone since my cell phone is a ported number and the support staff says it wont work with a number that has been ported.