DID you have the correct amounts in offers vs bonuses? or have anything that reversed on a credit? That is usually what happens and people don't catch it. Check your account page on the left side it will break it out for you how much you had in each catagory and how much is required to be able to cash out. If that doesn't help, read through some more of the forum posts on payments and qualifying for payout. Then if you feel there is something still not correct submit a support ticket to admin to look at or explain. Good luck .