I did not have a problem cancelling, although the person I spoke to was pretty rude. I basically told her that I was cancelling because during the entire week I had not been able to actually access the website at all, & she just sounded bored & irritated with me & was very brief/rude!!
I think it's also pretty crap that the FC support has NOT gotten back to me. For as irritating as this encounter was (with a service I was actually interested in-- I do a lot with photos!) I want my $5 credit!