Key Points to Effective Communication - For Everyone

[tonjon6]

How to be an effective communicator-
1. Be clear and concise in the message you are conveying;
2. Know & understand your audience;
3. Tailor your message to accommodate your audience, however do not patronize
4. Be aware of your body language; body language can speak volumes, without an exchange of words. You can close someone’s mind to your message automatically by giving the wrong signals through body language.
5. Make eye contact people, this reflects confidence in your own abilities;
6. Listen to the input you get from others, give them your full attention, do not think about your response while someone is still speaking, give respect to those speaking to you, even if you do not agree with their message. You need to hear them through before you begin your response.
7. When dealing with a difficult situation, or when speaking with someone who is upset or mad, try to diffuse the situation and relieve tension. Do not make negative or insulting comments as this will just make a bad situation worse. In a difficult moment, taking a break can be beneficial for all involved, as this provides time to calm down and gather thoughts so that effective communication can continue without getting off track by letting emotions rule the conversation.
8. Learn to negotiate; sometimes you have to give something to get something that you want in return.
9. Always project a positive attitude. A smile goes a long way toward putting people at ease.
10. Present yourself appropriately, positive first impressions are critical.
11. Be open, confident and approachable.
12. Always be courteous, attentive and respectful- treat others as you want to be treated!