No Way

[countrygirl12]

of contacting any one in Fast Food upper management who cares! I have been to Taco Bell five times in the last year and received four incorrect orders. I try to treat myself to junk food once every six weeks and am particular about what I want. I will clearly ask for it, ask the employee to repeat what I requested, confirm my request by looking at the receipt before heading home to discover they did not make  what they were supposed to. I will take the online survey with a request for management to get in touch with me but have yet to receive a response. I worked at a Taco Bell when I was sixteen and we would have been fired if this had happened more than once. I YouTube video showing these inadequacies. The funny thing is that these are the same people that are pushing for a higher minimum wage.

Okay, I agree with the last statement. You can't even get a taco made correctly but want $15 an hour? Yeah sure!

You are going about it wrong.  First off, posting videos on YouTube isn't always going to get you what you want. Personally, I find that foolish.  People can make mistakes.  And YOU don't know where the mistake is made.  Is it the cashier who doesn't punch in the order correctly? Someone in the back making it wrong?

Have you spoken to a manager at the store?  If I had 4 or 5 orders wrong I would open it right there and make sure it was correct.  If not ask for a manager and explain the problem to them.  Have them fix it right then.
You can also ask the local manager for a phone number for their corporate office. They have to give it to you although they may ask if they can try to fix the issue first.  If they refuse look at their name tag.  You can find the number online. Don't email because those are forwarded back to the local establishment.  CALL and make sure you are speaking to corporate.  Btw, they will ask if you actually spoke to a local manager.

I am not sure the surveys always get looked at.  Esp when you think of the vol of surveys they receive.

I also am not sure of your tone or attitude when you have the cashier repeat the order back to you.  I have worked fast food and usually done this anyway but if you are snarly when you do it you can bet the order will be screwed up.  People don't like to feel like you are looking down on them because they work fast food.  And a lot of people do look down on those workers.

[countrygirl12]

Is it really that serious?  Did it make you sick?  Is this the same Taco Bell or a different one?  Did you check the food at the counter?  Did they correct it?  I used to have the same problem with Pot Belly.  They left stuff off a few times.  I don't usually go there anymore.  I work out of the airport and sometimes I have limited choices of what to eat if I don't bring my own food.  If they correct the order then and there why the need to go further.

It doesn't matter if it made the OP sick or not.  If I say no onions or no tomatoes or whatever then that is what I mean.  Maybe I don't like that item.  It's not that hard to read a computer screen.

If I had the same thing happen several times I would go above local management because obviously nothing is being done to correct the problem.

[ancmetro]

     Complete the Taco Bell survey or report them to BBB (Better Business Bureau).
     Did it make you sick? Do not forget Mexican and Indian foods are always very hot
     and spicy. Try other restaurants for your choice of food.

[mapiklfish]

I hate when that happens.  I love Taco Bell, though and have never had them mess up an order.   Just depends on the place and the help they hire, I guess.  I have a lot more trouble with Burger King messing up orders.

[pkrahmer]

we have a dunkin donuts in town i used to go every so often but they always screwed up the order. so i stopped going.
I have friends that even tired talking to the manager but ended up going to another DD instead. I realize people make mistakes and these are high tourover positions but you should be able to get what you ordered 95% of the time

[fillfran82]

of contacting any one in Fast Food upper management who cares! I have been to Taco Bell five times in the last year and received four incorrect orders. I try to treat myself to junk food once every six weeks and am particular about what I want. I will clearly ask for it, ask the employee to repeat what I requested, confirm my request by looking at the receipt before heading home to discover they did not make  what they were supposed to. I will take the online survey with a request for management to get in touch with me but have yet to receive a response. I worked at a Taco Bell when I was sixteen and we would have been fired if this had happened more than once. I YouTube video showing these inadequacies. The funny thing is that these are the same people that are pushing for a higher minimum wage.

Hello! 

I never had a problem with the taco bell by my house the food was good and tasted great. I was upset when I find out that they close. I hope you get your problem resolved soon.

[didiinvent]

Used to like Taco ….

[dogsleash]

that is why i go in the store and check before i leave /

[bremer51]

I get a little nervous at eating at any fast food place.  I always worry about quality control or lack thereof.

[debidoo]

Please don't get me started on the poor quality of fast food. Now for the most part our Taco Bell does better than McDonalds (NEVER right) or Wendy's (They are NEVER fresh or right)  It ticks me off every time I bother going to any of them.

[countrygirl12]

Please don't get me started on the poor quality of fast food. Now for the most part our Taco Bell does better than McDonalds (NEVER right) or Wendy's (They are NEVER fresh or right)  It ticks me off every time I bother going to any of them.

Quality is not the employees fault. They serve the food the restaurant buys. And they are going to buy as cheap as they can to make the most money they can.

I am getting to where I do not eat out at all.  There is a lot of people with AIDS and Hepatitis and they work in the food industry and they do not tell anyone they are sick. I do not want somebody with these diseases fixing or touching my food.

Wasn't it on here someone started a thread where a 3 county radius had to have shots for Hepatitis where an employee infected a bunch of people at a fast food place?

[MichelleHW101]

There is honestly no excuse for screwing up orders, and people should be held accountable.  Because you know Taco Bell screws up your order constantly, check the bag BEFORE you leave the store.  (I do this all the time in CVS even though the workers get annoyed because one time, I got the wrong medicine and another time the box was right but it was empty.)  When the order is messed up, MAKE A SCENE.  Nothing will get attention faster.
 
The Manager will come out and this allow others (while they are in the store) to know they run the risk of the same problem.  You may find you get results.  I know I did even though it wasn't a fast food place. 

When my grandfather was alive he had an iron deficiency and once a week we had to go to this one place to get his paper work so that he could go to the hospital to get the blood transfusion.  Like clockwork we would go there, get the paper work or they claim they would fax it to the hospital so we would leave.  When we'd get to the hospital they would either not have the paper work or the paper work we had was wrong.  I couldn't take it anymore and went back to the place and started screaming my head off in the lobby that I had never seen so many incompetence workers piled together in one place in my life and I was so sick of their idiocy.  Of course, everyone in the lobby, as well as the nurses behind the desk looked at me in shock.  But the following week, and every week after that until my grandfather passed, we never had another problem with them. 

It's sad, but sometimes you can't play the nice guy.  Sometimes only being the rude jerk gets results.  You make a scene the next time you come in they will remember you.  And when you get that bag, ask them with an angry tone if it is correct.  They will tell you yes, but OPEN IT IN FRONT OF THEM to make sure.  It's your money, you should get what you pay for.     

[bigfoot951]

I completely agree about the minimum wage part.  It's a joke.  The garbage they hire at most fast food restaurants is insane.  I had a guy a while back that gave me the wrong change and then asked if it was right.  I finally figured out that he truly didn't know which coins were which.

[adriarobi]

My teen-age grand-daughter was visiting from Florida. She is a vegan, no dairy.

Taco Bell got the order wrong three times. My son went and talked to the server each time. The woman could not get that cheese on it was dairy....duh! Each time, as simple order, cheese was thrown in.

Fortunately, she was a nice person and paid back our money. We all agreed it was not worth the hassle to ever go back.

 

[dogsleash]

If you want higher wage do your job.