Close this category?

[cathy37]

I also agree that we don't get any support from the administration.  I have submitted important support tickets, but never received a reply.  At least when you do earn enough to cash out they do send you the money.

[ccandpam]

I also agree. There is no Support anymore. FC use to answer my Support Tickets and then they just stopped. I hope that FC will be up and running right really soon. FC is my favorite site.

[fluffyubnny937]

But to close this category wouldn't they need to check it?

[UGetPaid]

That's a very good point, fluffy.

https://www.fusioncash.net/forum.php?action=profile;u=652577
It looks like Kohler (the only FC staff member that I ever knew to be active in the forums) hasn't been on site in over two years. So it looks like most of us are talking just to hear ourselves talk.

[mrisha]

I agree, there is no support, in the forum or receiving a reply to a ticket.

I agree with you on this.  Not sure if they receive too many complaint tickets or what and they are fed up, so they never answer any of them.

[linderlizzie]

Perhaps they should rename "Support" as "Vent". That way, you wouldn't necessarily expect a reply. 

[UGetPaid]

That could work. But I would further adjust that to "Vent about Fusion Cash" - otherwise you'll have people venting about that idiot driving too slow in the road or the rising costs of gasoline or the long lines in the checkout lanes at the grocery store... You know - the typical stuff that you see in "Off Topic"

[ccandpam]

I think that this Forum is to help each other out with problems here on the Site.

[UGetPaid]

Well yeah, sure. In principle that IS what it is for... But there is no support given as a result of posting here. So - really the distinction is blurred between Support, Fusion Cash, and Suggestions. Why have three forums that are all essentially used for the same purpose?

[ssarber]

Perhaps they should rename "Support" as "Vent". That way, you wouldn't necessarily expect a reply. 

Seems reasonable. At least we would know what to expect. 

[oldbuddy]

It wouldn't make a bit of difference for me, because I never look at the categories anyway. I just click  Unread Replies and check them, then click FC Community in the breadcrumbs above Post Reply and click Unread Posts to be completely updated.

[hicham1976]

I am agree too with category need to be seen.

[cathy37]

It is hard to get any kind of support on this site now.  The last time I submitted a support ticket they never answered my request.

[oldbuddy]

It is hard to get any kind of support on this site now.  The last time I submitted a support ticket they never answered my request.

Try posting your question or problem here in this category, that is if you are truly looking for help and not just venting.

I think if we members take over this Forum it could not be any worse, so let's do it.

[ssarber]

Just for comparison, I had to contact support on INbox Dollars site because I was supposed to get $18 for a game that I played. I got an automated response immediately and then a full answer within a day or two about what I needed to send them as proof. I provided all the information that they needed and received my deposit of $18 today. Can you imagine this site actually solving a problem even within a week.  That is why I focus on other sites more. We are making them money and deserve to have a support team.