Not much luck this year with another of my sites. Someone must have hacked my One Opinion. I requested $25 in Dec and never got it. I also thought it was odd because I wasn't getting notice of more surveys as much but just thought it was slow because of the holidays. I had planned to use that money for Christmas. I questioned them and they told me I was suspended indefinitely because I violated their policy of only one account. So I questioned the second account reply because I only had one account. They never refunded my $25 and I still had another $18.75 left. They didn't even have the courtesy of questioning me if i had a second account and to delete one if I did. It shocked me! My account and money was stolen and they won't do anything about it. They were my second favorite site after FC. I was with them 6 years. So that's the way they deal with long term "clients?" Very disappointed with them.
Why would they question you as to if you have more than one account. If you did you would lie. Most sites have a policy that you can only have one account and if you violate that all accounts are deleted and earnings are forfeited. There is no "oh well you need to delete one of them and we give you a second chance".
Not sure I would refer to myself as a "client" because you did not have a job with them. People tend to to be able to grasp these penny clicking sites are not jobs.
I would, in your case, if what you say is completely true, want to know the 2nd account. I know people tend to think it is funny to just do stuff like make up a phone number (and have seen that suggested on this site). The random string of numbers belongs to someone. I had someone use what I assume was a fake email address and it was actually MINE. He has used MY email address several times. You would think he would have learned his lesson when he used it for his Netflix and I closed his account. lol
I don't guess there is a lot you can do if they will not respond to you. Kind of like on here. Admins are not responding to any support tickets and there is not much anybody can do. Maybe file a report with the BBB but in reality that does not do much good either.