Terrible Service during Covid 19

[singletonb]

I have had problems that have been blamed on Covid but I am sure that it is partly because of the people that are doing the work .

[heypeg]

I have had several times, especially when trying to get things done on the phone.

[ancmetro]

   Covid-19 has completely change the way we do business.
   "Bad customer service" is the new normal. It is really a tragedy!

[countrygirl12]

   Covid-19 has completely change the way we do business.
   "Bad customer service" is the new normal. It is really a tragedy!

I can see things both ways. People are frustrated but so are customer service reps. Employee count has been drastically cut and when people have to wait on hold for hours when they finally get somebody on the line they are hateful and some curse the agent. I would probably not be too delightful to speak with either.  And most times with emails you just get an automated response and it can take weeks to get in touch with a real person.

[countrygirl12]

The only problem I've had is with the pet food company. They never said orders would take longer. Before COVID-19, I would get my cat food within 2 days. When I ordered right after shutdown, it took almost 2 weeks! I complained to them and told them they should've put a notice on their page, which they later did. They are now back to normal but I hated to have to buy smaller bags twice at a higher price. Ordering other products wasn't as important so being later than normal delivery was okay with me.

So you are talking about Chewy. I noticed a disclaimer pretty quickly on their website and when my stuff did not ship out as quick as normal I called and they told me they were backed up. You can thank idiots for that. People were buying 500-700 pounds of cat and dog food.  It was not really Chewy's fault.  I was trying to get some meds and it took 2 weeks.  Last time I ordered it was 2 or 3 days.

[timvolley]

i too had heard that for a while companies like Target werent taken returns. Hopefully you vcan get a refund since the bike company isnt helping ot maybe if you used a credit card then you can dispute your chages if not able to get help

[lywb2168]

Yes, in my case was Verizon. On April, we decided to cut the cord, contact them via CHAT, mind you because phone calls were not working.  Told them to take out my land line and my TV just to leave us with the Internet, and that we wanted to upgrade the Internet to 1 GB, which is their best one.  First they said yes that they need it to send a technician to upgrade their cables to be able to use the new Internet, and to wait for them to contact us.  I contact back 2 weeks later and asked them if they had cut off my request, they said we had to wait for the Technician (that due to COVID they did not now when he will be coming) so we asked them to cut off anyways, so they did 2 separate requests so we would it be paying for the TV while we waited, so we went to their store and returned the boxes, and waited, and waited for them to come for the upgrade, scheduled 2 times and suddenly canceled us twice no explanation.  My neighbor had her technician come to her house in 3 days here we were 2 months later and nothing, so we called and they said "It is our system somehow they do not allows to set an appointment FOR YOUR ACCOUNT until DECEMBER!!  What? had a supervisor create a NEW Ticket order and the then got an appointment for July 20th, then suddenly we had 2 appointment 1 for the 20th and 1 for the 16th, 3 months later the Technician came and upgrade it.  but the Customer Service was horrible (1 lady told us that we were Stupid and just had to wait and hang up on us), and they blamed everything on COVID.  Also could not use their app because of the same thing, until DECEMBER when they could come then it would work.  Finally everythng is good but it has been a nightmare.

If we had a better company around here I would have changed but honestly Verizon is the best in my area

[nannycoe1]

it seems to be getting worse by the day, I am trying to get my mother into an assistested living facility and am about too go crazy trying to get all the paperwork done online

[countrygirl12]

Yes, in my case was Verizon. On April, we decided to cut the cord, contact them via CHAT, mind you because phone calls were not working.  Told them to take out my land line and my TV just to leave us with the Internet, and that we wanted to upgrade the Internet to 1 GB, which is their best one.  First they said yes that they need it to send a technician to upgrade their cables to be able to use the new Internet, and to wait for them to contact us.  I contact back 2 weeks later and asked them if they had cut off my request, they said we had to wait for the Technician (that due to COVID they did not now when he will be coming) so we asked them to cut off anyways, so they did 2 separate requests so we would it be paying for the TV while we waited, so we went to their store and returned the boxes, and waited, and waited for them to come for the upgrade, scheduled 2 times and suddenly canceled us twice no explanation.  My neighbor had her technician come to her house in 3 days here we were 2 months later and nothing, so we called and they said "It is our system somehow they do not allows to set an appointment FOR YOUR ACCOUNT until DECEMBER!!  What? had a supervisor create a NEW Ticket order and the then got an appointment for July 20th, then suddenly we had 2 appointment 1 for the 20th and 1 for the 16th, 3 months later the Technician came and upgrade it.  but the Customer Service was horrible (1 lady told us that we were Stupid and just had to wait and hang up on us), and they blamed everything on COVID.  Also could not use their app because of the same thing, until DECEMBER when they could come then it would work.  Finally everythng is good but it has been a nightmare.

If we had a better company around here I would have changed but honestly Verizon is the best in my area

You actually had a tech tell you "you are stupid" and hung up on you? Those calls are recorded. I would complain to a supervisor. With the numbers going up in every state you can expect for things to get worse again as far as getting customer service techs at your house.  I have noticed agents being a bit snippy on chat. But nothing major. The only issues I have had is having to wait on hold for 2 hours or more to speak to someone.

[countrygirl12]

it seems to be getting worse by the day, I am trying to get my mother into an assistested living facility and am about too go crazy trying to get all the paperwork done online

Trust me, it will all get better in November.

As long as the numbers are going up and people are terrified (and most on here can't say anything because they are scared to death) nothing will change as far as in person meeting. 

It is funny because people get upset when they can't get a tech to their home or other in person meetings that they feel are important. But at the same time they themselves are terrified. WHY can't that tech agent be scared? People certainly won't tell you if they are sick.  A local closing company was doing a closing on a home and half way through the meeting the one guy says "oh I was tested for covid yesterday".  I swear I would have punched him!  But no, he did not tell anybody because he wanted to close on his home. That is all that was important to him.  I guess it is a no win situation at this point.  Luckily my main delivery drivers are not worried.  And if by some chance I got sick I would not go out and meet them in person.  And if I need things worked on family can usually take care of it.

[alina6]

Has anyone else had issue with service which is being blamed on COVID 19? I bought a bike from TARGET and when putting it together there was a broken part. They tell you to call pacific-cycle but 2 phones calls and 3 emails have only been returned with one automated email saying they are delayed by COVID 19 and now 3 weeks later still nothing. I blame TARGET and am not going to shop there again.

I don't get it. Why is it Target's fault that Pacific Cycle isn't responding to your calls and emails?

Because target doesn't want to deal with it - they told me to call Pacific - Cycle. If you are going to do business through a third party with your name on it you should make sure they meet your standards. And if Target thinks they are then I don't need to shop there. When they go they way of kmart and caldor and bradlees they will know why.

[1imaginarygirl]

Has anyone else had issue with service which is being blamed on COVID 19? I bought a bike from TARGET and when putting it together there was a broken part. They tell you to call pacific-cycle but 2 phones calls and 3 emails have only been returned with one automated email saying they are delayed by COVID 19 and now 3 weeks later still nothing. I blame TARGET and am not going to shop there again.

I don't get it. Why is it Target's fault that Pacific Cycle isn't responding to your calls and emails?

Because target doesn't want to deal with it - they told me to call Pacific - Cycle. If you are going to do business through a third party with your name on it you should make sure they meet your standards. And if Target thinks they are then I don't need to shop there. When they go they way of kmart and caldor and bradlees they will know why.

Target just makes merchandise available for you to purchase. Target doesn't know whether there are broken or missing parts in the box, and they don't have spare parts on hand to give you. You either get the part you need from the manufacturer or you return the whole thing to Target. This isn't Target's fault. It's Pacific Cycles fault.

[countrygirl12]

Has anyone else had issue with service which is being blamed on COVID 19? I bought a bike from TARGET and when putting it together there was a broken part. They tell you to call pacific-cycle but 2 phones calls and 3 emails have only been returned with one automated email saying they are delayed by COVID 19 and now 3 weeks later still nothing. I blame TARGET and am not going to shop there again.

I don't get it. Why is it Target's fault that Pacific Cycle isn't responding to your calls and emails?

Because target doesn't want to deal with it - they told me to call Pacific - Cycle. If you are going to do business through a third party with your name on it you should make sure they meet your standards. And if Target thinks they are then I don't need to shop there. When they go they way of kmart and caldor and bradlees they will know why.

That is a bit ridiculous.  Standards?  A piece can accidentally be missing or broken.  I can understand your frustration and I would be upset as well.  Lesson learned.  Next time just return to Target and ask for money back.  Assuming they were taking returns.  For a long time Walmart was not.

At this point all you can do is sit and wait with a product you can not use and you do not seem to be able to get anyone to respond.  Here is what I would do:

First I would contact corporate offices of Target.  Explain to them what happened.  Tell them you were told to contact the Pacific Cycle.  And that you cannot get anyone to help you.  It should be easy to find a corporate phone number.  IF you cannot get anybody on the phone or they do not immediately offer some help - File a report with the BBB.  I would file on both companies.  Does not guarantee that anything will be done and also the BBB can not make them help you but it will show as a negative report against the company.  If I were mad enough I would also make some noise on social media.  That tends to get some attention as well.  Make the comments public and tag the company or make it on their page so that people will see it.  Other than that there isn't a lot you can do. But if you are being ignored you may need to step up the game to get something done.

I don't know if the Pacific Cycle has a corporate office but maybe try to get in touch there instead of the yay-hoo customer service agent who really does not care.  It would not be that hard to just mail you a replacement piece for the piece that is broken.  As long as you have proof of purchase.  I would hope you also have kept records of when you talked to people and any emails sent.

[Kimdud22]

Yes I have mostly noticed lack of customer service and restaurants lacking in service and not being as good.

[minioncookies]

Little shocked by target they usually have you bring the bike back in exchange it or give you your money back if they can't. As for the bike itself they would put it in the trash compactor and put it on there computer as a loss to factory they got it from. That is exactly how target operates when it comes to broken stuff or parts missing normally. Far as i know my target still doing business as usual. So this could be just an isolated incident