Customer Service does it even exist any more?

[countrygirl12]

I downloaded the McDonald's phone application and two separate, newly remodeled McDonald's fast food restaurants within the last week. These restaurants have gone with all orders being completed via Kiosk (most likely the restaurant's attempt combat the latest absurd minimum wage increase). I was greeted, cheerily, as I entered. The transaction was flawless, inexpensive with the phone application, served to me at my table and performed faster than any other visit I have ever encountered. One of the people who served the food was very polite, asked me if I would like any extra napkins or ketchup and brought a few packets of ketchup when he noticed that I had exhausted my supply. I was asked how everything was before I left and encouraged to return soon. Great customer service and may replace my hunger for Taco Bell because they do not seem to care about customer service.

That makes me wonder if the employees are being paid more. Just a thought.  I have noticed at our Walmart the customer service has improved since the wages have increased.  When starting pay is $11 instead of $7.25 of course people will be more eager to work and be helpful.

[dwiley11]

if i can get someone i understand i'm lucky

[sdenimandlace1]

Very little customer service here, it is all shipped out of the country anymore.

[MichelleHW101]

It depends on the company.  Small independent companies tend to be more cordial than big named supper stores or chain stores.  It's a shame most 'mom and pop' type stores are going out of business but they were the ones that always provided the best customer service.   

[plennis]

I have tried several different grocery delivery services in my area.  Each one brought the groceries into my kitchen and put them on the counter for me.  I cannot believe you would have groceries left at the door...what about frozen or cold good items?   Maybe just try a different store and be sure to let the first company know why and that you are still using that service..just elsewhere.  (I always send copies to supervisor, managers, corporate, better business bureau, chamber of commerce and put on social media!)     

[patti4me]

Most of the time calling Customer Service is a joke but unfortunately its a necessity sometimes.  One thing that gets me mad is calling an American based company and getting someone who can barely speak English and their accent is so heavy I can't understand what they do say in English! 

[vg7405]

In my honest opinion, customer service exists. However, the original purpose of it - to service customers - has fallen well to the wayside in most instances. Nowadays, customer service representatives as a whole have become grossly unprofessional and lazy.

[jenniferhoder]

Yes and No; the service you get now isn't the greatest, and customer is definetely not always "right" anymore. It does exist but just not great anymore like it used to be.

[teenangel]

It's so hard to find good customer service these days.

[ancmetro]

     
    Bad customer services- I do not even bother to do business with them!

[makeblessed]

Customer service these days is a hit and miss; most times miss! it seems that so many businesses have not invested anything on training their employees  to provide quality customer service; that's why when I find someplace that provides good customer service I tend to be a repeat customer  at times speaking to a supervisor is and I agree speaking to a supervisor is no better. 

[braggin]

I find Customer Service at certain places to be consistently very good, like the USAA insurance company in Texas and
Bank of America. An example of a company which has poor customer service is eBay in my opinion.

[seesawing]

I find Customer Service at certain places to be consistently very good, like the USAA insurance company in Texas and
Bank of America. An example of a company which has poor customer service is eBay in my opinion.

That's an interesting comment to me about eBay.  I've never had to deal with their customer service so I'm unaware, but then I don't buy much on the site (and I've never sold anything yet), which is where I could see a need for responsive customer service.

I'm glad to hear that USAA is true in reality to the commercials they air.  I recommend them to vets.

[Yukichan77]

It really is hard to find good customer service anymore, you're exactly right.

[dogsleash]

no it does not