Customer Service does it even exist any more?

[debidoo]

I pay for a service to deliver my food because I can make it to the grocery due to their electric carts but then I have no way to get it in the house when I get home.  I had an issue and the "customer service" guy I got when I called was a complete and total jerk.  Almost worse the supervisor wasn't much better.  Oh well move on and forward and hopefully I don't have to speak to them again. If you call customer service do you feel you get cordial service?

[michele2042]

There have been times when I received excellent customer service.  There have also been times when it was less than cordial.  If I were you I would keep on reporting the incident.  I have had great success utilizing social media.  Go to there facebook page, twitter account or any other you can find and leave messages about the negative feelings that these folks are leaving you with regarding the service.   It certainly can't hurt.   I"m sorry you had this experience especially knowing it's a need not just something you want for convenience.   Don't give up, let the powers that be know how upsetting this was for you.

[singletonb]

Good Customer service is hard to find.

[12amos]

I have found some stores that still offer good customer service but others where the employees act as though they are doing you a favor by just ringing up your purchase. I find it helpful to first address this situation with the supervisor or manager and if I don't get positive results at this level I take it to the next level, corporate and this normally works. 

[mamatygress]

It completely depends on the company.  What bugs me is when you call and the person doesn't know their stuff.  When they're following a script and can't really answer your question.

[hkckk5]

I find that some companies have good customer service and some do not. Have been on both sides before. It's sad that some companies lack good customer service.

[countrygirl12]

There have been times when I received excellent customer service.  There have also been times when it was less than cordial.  If I were you I would keep on reporting the incident.  I have had great success utilizing social media.  Go to there facebook page, twitter account or any other you can find and leave messages about the negative feelings that these folks are leaving you with regarding the service.   It certainly can't hurt.   I"m sorry you had this experience especially knowing it's a need not just something you want for convenience.   Don't give up, let the powers that be know how upsetting this was for you.

See, I do not agree with this.  I have seen so many people do this. I would complain to a manager and if that did not satisfy me I would contact corporate. But you have to call not email.  Most emails are just forwarded to the manager so corporate doesn't even see them.  I do not agree with getting on Facebook and telling some horrible bad review thing.  That goes back to my previous post it is usually somebody trying to get something for free.

[countrygirl12]

It completely depends on the company.  What bugs me is when you call and the person doesn't know their stuff.  When they're following a script and can't really answer your question.

You can't blame the person you are talking to.  They are just doing a job.  They cannot help it if they get a job (like everybody screams they need to do)  and they are thrown in to a situation with little to no training. I have been in that situation before and had jack*** customers smart off to me or telling me how I am stupid because I do not know how to answer their questions.

[timvolley]

today i spent over an hour and was transferrred twic but i dint finally resolve my issue in less than minute

[vickysue]

Some time the  person in customer service may not be having a good  day, depending on how many nasty calls they  get. Having worked Customer service at times it does  get hairy.  I know most customers are  nice and expect  prompt service, but if he/she had not been trained then that person has to go talk to their  supervisor about a problem . To me  that is when the super should take over and correct the problem. Which is where I come in. I have been cussed, called every name in the book and that is until they shut up and let explain I can correct the problem.  And yes I have  also had  bad experience with customer service. But I know to how get around them too. 

[Tresbn00]

I downloaded the McDonald's phone application and two separate, newly remodeled McDonald's fast food restaurants within the last week. These restaurants have gone with all orders being completed via Kiosk (most likely the restaurant's attempt combat the latest absurd minimum wage increase). I was greeted, cheerily, as I entered. The transaction was flawless, inexpensive with the phone application, served to me at my table and performed faster than any other visit I have ever encountered. One of the people who served the food was very polite, asked me if I would like any extra napkins or ketchup and brought a few packets of ketchup when he noticed that I had exhausted my supply. I was asked how everything was before I left and encouraged to return soon. Great customer service and may replace my hunger for Taco Bell because they do not seem to care about customer service.

[yikes77]

There is, because I do tech support and now some customer service.  It exists, but we also need patience from those who unfortunately have to wait on the line to speak to someone.

[seesawing]

I downloaded the McDonald's phone application and two separate, newly remodeled McDonald's fast food restaurants within the last week. These restaurants have gone with all orders being completed via Kiosk (most likely the restaurant's attempt combat the latest absurd minimum wage increase). I was greeted, cheerily, as I entered. The transaction was flawless, inexpensive with the phone application, served to me at my table and performed faster than any other visit I have ever encountered. One of the people who served the food was very polite, asked me if I would like any extra napkins or ketchup and brought a few packets of ketchup when he noticed that I had exhausted my supply. I was asked how everything was before I left and encouraged to return soon. Great customer service and may replace my hunger for Taco Bell because they do not seem to care about customer service.

This is an interesting testimonial signaling that the future (thinking about the animated Hanna-Barbera program of the early 1960s, "The Jetsons") may be here at last.  At least, McDonald's is moving forward on the concept of ordering through a kiosk -- and you found the experience positive.     

[pkrahmer]

 Good customer service is very hard to  find these days.  When I actually talk to someone in customer service it is very rare that they speak English and understand what I'm asking 

[dancer139]

Only on a good day,,,,,  lately it has been awful anywhere I have gone.  people just don't care anymore about helping others