Ask The Staff

[Administrator]

Do you have any questions for the staff?  We'll do our best to answer!  Just post 'em in here.

[Madd4Money]

    I had a problem activating my account and didn't realize it....i completed a number of surveys of which I am getting quite a bit of mail from....I was wondering - since my account wasn't activated at the time - so I lose the payment for those surveys?

Thanks for your help

Madd4Money

[tamarasshop]

I went to cash out and it stated that I had to get my sign up bonus first. So I clicked on it and was sent to a page where I had to pick a company to sign up with. I picked nfo my survey and got an error problem with email go back and correct it. I didnt put my email in yo ujust click yes or no. I also clicked on my points and the error came up problem with the 'fname' go back and correct it. Again all that was there was yes or no to click. Why is there such a problem to cash out? I spent a lot of time getting all the ones I did and I also didnt get credit for the big amounts at all. Tell me how to cash out please.

[ajd120601]

I had set up a direct deposit account and then I got this message that is was an invalid account number, does this mean I lose all that money?  Or will it get sent to me in a check since I changed my cashout options to check?

[Deuterium]

Madd4Money, you should still get credit for those surveys, even if you hadn't completed activating your account at that time.  If you do not receive credit, check your cookie settings and make sure that your computer is set to receive all cookies (including third-party cookies), which may be necessary for proper tracking.

Tamarasshop, I'm going to let someone who can fix the coding field that question.

Ajd, no, that does not mean you lose your money, it will be sent via check if you have a pending cashout request and your payment method is set to check.

[GinaIvie]

I also got an invalid account number although it was correct.  If I have it sent paypal will it take just as long? 

[stkappleto]

I can't cash out. My account page says I'm eligible, but when I click cash out it says I need $15 in completed offers, which I do have. In the meantime I have money expiring  $14 so far and am very frustrated. I've started to help tickets on this issue and gotten no response.

[Administrator]

Tell me how to cash out please.

I think I have this fixed -- please try again!
http://www.fusioncash.net/confirm.php?do=coreg

I had set up a direct deposit account and then I got this message that is was an invalid account number, does this mean I lose all that money?  Or will it get sent to me in a check since I changed my cashout options to check?

Our records indicate that you have DD setup correctly.  You can verify it on your Direct Deposit page:
http://www.fusioncash.net/directdeposit.php
If you want to cashout to Direct Deposit and you shouldn't have any problems.

I also got an invalid account number although it was correct.  If I have it sent paypal will it take just as long? 

The same applies to you -- I see your DD info on file.  PayPal payments take about the same time as Direct Deposit.

I can't cash out. My account page says I'm eligible, but when I click cash out it says I need $15 in completed offers, which I do have. In the meantime I have money expiring  $14 so far and am very frustrated. I've started to help tickets on this issue and gotten no response.

Sorry about that!  Regarding your tickets -- I don't see any in our system from your account.  I don't know what to tell you.
Regarding your cashout -- I apologize for that embarrassing bug!  It has been fixed, and I went ahead and cashed out for you.  Let me know if you have any other questions or concerns.

[phillingroovy]

I have had to request manual credit for a couple of offers.  They ask me standard questions like "am I sincerely interested in trying their offers?".  However, they also ask me for original confirmation emails from the advertisers.  Many of them don't send emails confirming that the requirement have been met.  For example:  I completed the Bidz.com offer by making a purchase, not just joining the service.  However, Fusioncash still asks me to provide the original email stating that I joined the club, not to prove I made a purchase.  There are others, too.  Talent 6 never sent me an email stating that I joined, as per the requirements of the offer.  I emailed the Help center of Talent 6 and they sent me an email with my member name and login info, nothing resembling an original confirmation email.  What do I do?

[Administrator]

I will let our MCR department know to be lenient with the emails for Talent 6.  Just paste the email that you received from the Help center as your confirmation email.

Regarding Bidz.com, a purchase receipt should be acceptable confirmation regardless of the type of offer you completed.

Sorry for the confusion.  I will think about how to rephrase that section.

[phillingroovy]

Great!  That really helps.  So even if they ask for the original confirmation email, you can paste whatever info should be acceptable along with a note explaining the predicament?

[Administrator]

Yes -- that's actually what the notes field is for

We try to be reasonable, but MCRs have been SO heavily abused in the past that we have to be extraordinarily restrictive with them.  It's unfortunate, but we don't have much of a choice.

[Nekodoshi]

Erm, would it be considered against the concerns of most of the companies who give us offers if I told people that although by doing these surveys we're likely to pick up tons of spyware/adware/whathave you that you can use a simple adware-remover like Spybot Search & Destroy to clean up after a day of completing surveys and filling out offers?
I don't mean to defame our gratious sponsors, I just think it would be in the best interests of everyone that our computers could move fast enough for us to even surf the web.

[Madd4Money]

Ok  I'm working on the cookie thing, but could you explain something to me???  We fill out these surveys and then get all of these e-mails from the sponsors.....i realize some say they need to have e-mail validated and such but do we need to do each individual survey that is sent as well or just the original one we started with?

Thanks

Also, haven't received my sign up $5 yet nor have I received anything for a referral....how long do these take???  Thanks again.

[Sarah]

Madd4Money,
To receive credit for a survey offer, you only have to complete what is described on the offer ad. So no, you don't have to complete any additional surveys from the company unless you wish to. Once you finish what is required, you should receive credit.

If you haven't received your sign up bonus, you can visit this link to get it: http://www.fusioncash.net/confirm.php?do=coreg

You will receive money from your referrals when they:     
* Confirm his/her email address: $1 bonus
* Complete his/her first offer: $2 bonus
* Cash out: $5 bonus