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Topic: Wrong message  (Read 545 times)

srhicks

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Wrong message
« on: August 11, 2013, 01:25:22 am »
 :( :dontknow:
When I click on 'My Account' I get a big red message that says I'm not getting your e-mails, action required, update your e-mail, but I AM getting your e-mails, the most recent one came August 3rd. I don't know what to do about this. I just want that message to go away! Any help?

mawhite63

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Re: Wrong message
« Reply #1 on: August 11, 2013, 04:56:32 am »
This sounds like something that you may want to open a support ticket on.

Are you subscribed to the daily emails? If so, the most recent one shouldn't have been August 3rd - it would have been today. I'd click on the Support link at the bottom of the page, and click on the button that reads OPEN A SUPPORT TICKET.

swogden

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Re: Wrong message
« Reply #2 on: August 11, 2013, 01:21:39 pm »
After you write support, check the email address that you are using.

If you subscribed to the daily email, go to the paid email box in the Dailys, click on it to see if you are still subscribed.

It is possible that some of the emails that FC sent out are being sent back by your ISP server because they think it is spam or harmful.

If your email address is hotmail or yahoo, this is likely. 

If your email address is gmail.com, that should not be the problem -- gmail sends you everything and only sends stuff to your spam file if you've defined it as such.

If any emails are being sent back to FC for any reason, that would be the likely reason that you are getting the warning message.


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