working at a call center sucks

[springsgardner]

I used to work for Customer Loyalty Concepts, a company that helps various companies, usually newspaper and magazine companies, retain their customers. I certainly got an earful from the customers whom I was offering special rates for not cancelling. It was especially bad when the newspapers in WA had some scandal about 11 years ago. CLC was a company whose employees worked from their homes using special software that kept track of their clients' data and payment info.

One of the weird things that happened was when I called NY. Many times, I called a legit number and I suddenly became a "ghost" 3rd party in an on going phone call. It was weird. I could hear everything the other 2 people were saying and they couldn't tell I was there no matter how loudly I talked. Creepy- so watch what you say on the phone!

[Storm61115]

we got new desks ..and i like them better coz i can see everyone without having to stand up. online calls are the worst coz they take up most of ur time and sometimes u have to reset their passwords, and etc. i had a couple of people request to go to the spanish line ..which was good coz i didnt have to help them. then i had one who's phone was breaking up all the time and it was hard for me to understand what he needed me to do so i had to ask him 20 million questions coz i only got half of what he was saying. it was really frustrating.

[kleenex40]

My huband used to work at a call center a few mouths ago/he said it was easy but very stressful at the same time.it started to afect the way he sleptd,all he would do is toss and turn all night from being stressed so much/he told me he doesnt recomend this kind of job to anyone.

[dbsaus1]

Although I have never worked in a call center, I have worked in customer service for my entire the career. People can be brutal.  I do not think I have the patience to work in a call center.

[tashamjoy]

My mom worked in a call center for 25 years !! they fired her because she didnt make her sales goals and she was in customer care for a bank ppl are calling with complaints about there bank not to get a loan etc. but yes she didnt make her goals after 25 years they fired her horrible she worked there longer then i have been alive and they fire her!!! anyways she hated it politics, drama and horrible customers flipping out on her everyday luckily the customers ands stuff she didnt mind she actually enjoyed talking to customers but the politics goals and mandatory unpaid mandatory she didnt not enjoy and being treated like garbage didnt feel that great she was unemployed for about a year and a half and working at another call center the training was hard and a lot of intense work she is getting paid less but truly enjoys it a great complany to work for that doesnt treat her like dirt and she is a valued employee so i think a lot has to do with the company versus 100% about the position of the job

[rusgiftsaolcom]

I use to take calls at home. People can be rude and hang up while you're still talking. It was kind of difficult making money because commissions was based off of your being able to close sales.

[momoney555]

It depends on which call  center you work at and who you work with.  I have had some call center jobs I hated and some I liked.  Thye make perfect part time jobs but can suck as full time jobs.

[Storm61115]

yes this is a full time job and its ok i guess. i actually got two 100% minimum required service certificates lately. i have never gotten one since i started on the phones so it was a surprise.

[Laurieandjohn]

wow I'm so happy that after reading you all I can honestly say I've never treated someone bad when I called about a complaint lol  but I have tended to rattle on lol  to me I thought I was easing the tenison    :notworthy:I is so sorry and look at you all in a new light

[Tresbn00]

There are worse jobs out there.  I had a full time job during the day and was a Milkman at night getting only three hours of sleep between jobs and beating myself to death both physically and mentally. I have landed a few cushy desk jobs since then and, even during the suckiest times, Thank the Lord for having a job, having a life outside of the job, and gradually getting my heallth back. I delivered newspapers for two years while working a full time job.  Being able to stay inside where you are out of the elements and able to use your brains rather than braun is a blessing!

[davidh121]

I deal with pressure all day when in conference with a slew of different of personalities, but I probably don't deal with half the color of personalities that would come from a call center. I don't think I have the calmness to have such a job, but would probably take this more than a job which require direct interaction (i.e. teller, cashier, steward).

[Storm61115]

i had one lady call in today that had a very short temper and she got loud with me and then she hung up. i was like oh well lol.

[sfister65]

I tried it once, hated it, will never do it again!

[debidoo]

Well, actually I worked at two call centers (last two jobs I had before retiring/being declared disabled) and I loved it.  I guess its like any other job, its either your thing or its not.  Neither one was sales related and mostly though out the total of 7 years employment were incoming calls not outgoing so maybe that made the difference.  I made good bonus $$, could just come in, sit down and go to work and for the most part, no one bothered me.  I loved it.

[marciaenglish]

At least be thankful you have a job!  There are some who don't!  I am thankful everyday for my job!