Suggestion: Share This with the FC Support Team!

[vicogden]

I would like to suggest you share this with all of the FC Team Members to let them know their efforts are appreciated!  (Please note, I posted this on the 'Support' forum, but decided to post on more than one forum to ensure a wide audience):

I want to take a minute (or two) to say 'THANK YOU VERY MUCH' to the entire FUSION CASH SUPPORT & ANTI-FRAUD team members.  I had a problem with my account due to URL's emanating from my computer sign-ins while on vacation in Thailand (where I still am until early April).

The anti-fraud team picked up on the URL and my account was restricted.

In accordance with FC guidelines, I appealed the decision and explained my entire situation.

Needless to say, the issues were resolved and my account was fully restored.

There are two reasons I'm glad this incident occurred:  First of all, it shows me that FC has proper steps in place to ensure customers, advertisers and others associated with FC are receiving proper service.  The Anti-Fraud Team's efforts ensures that promoters, program sponsors and advertisers utilizing FC are not being defrauded.  Subsequently, the Customer Service Team is ensuring that FC users are being treated fairly.  This balance assures all are being looked after.  Second, this incident showed me that FC is willing to do the right thing.  I didn't do anything in violation of the Terms of Agreement, FC recognized that fact, and the issue was fully resolved.

So, I hope the members of the entire FC Team are able to see this message and know that their efforts are truly appreciated. 

I know that sometimes individuals are quick to complain-- I just want the entire FC staff to know that sometimes members are quick to compliment as well.

Thanks again and take care,

Victor F. Ogden

[jkhanson]

Victor,
Thanks for sharing with all of us the excellent customer service you received from Fusion Cash.

I have not an issue with my account, but knowing that Fusion Cash is committed to this program
speaks volumes.

[vicogden]

Thanks jk... happy to share... I hope the people who answer all the complaints get to see it as well 

[lovejazzme]

  :- WHOPPPYYYYYYYYYYYYYYYYYY ! someone is happy, yep its me

[teerz]

This is is a great compliment about fusion cash.. It shows how they are very fair with their members and protection for all advertisers and members.. Great compliment!!  

[GramPolly3]

Thank You! I've never had an issue but it is nice to know that whatever it might be, they're on top of it.

[vicogden]

Awww, shucks you guys, go on!... (No, really, GO ON... show the love!)

[duroz]

I just commented on your other post re: this, vicogden, but I'll just take a minute to give you kudos for a good post again:
 

[madeara]

That is terrific to hear! Fusioncash is extremely responsive to the members.  Have a great weekend!

[newgrandpa]

Another reason why FC seems to be the best and also BBB approved. Good to know we are in a good place. Thanks for sharing and way to go FC 

[Lindaroof]

I too had some issues with my FC account when I changed internet carriers. They were awesome to deal with, very prompt and helpful! They do not get enough Thank yous for all they do, so here is another BIG  THANK YOU!!

[erinelise2]

FC is impressive!  And I'm also impressed you're in Thailand....wish I was!

[sherrienicole]

I know right! sure would be nice to be there instead of here in sc lol

[batmobile]

I would like to suggest you share this with all of the FC Team Members to let them know their efforts are appreciated!  (Please note, I posted this on the 'Support' forum, but decided to post on more than one forum to ensure a wide audience):

I want to take a minute (or two) to say 'THANK YOU VERY MUCH' to the entire FUSION CASH SUPPORT & ANTI-FRAUD team members.  I had a problem with my account due to URL's emanating from my computer sign-ins while on vacation in Thailand (where I still am until early April).

The anti-fraud team picked up on the URL and my account was restricted.

In accordance with FC guidelines, I appealed the decision and explained my entire situation.

Needless to say, the issues were resolved and my account was fully restored.

There are two reasons I'm glad this incident occurred:  First of all, it shows me that FC has proper steps in place to ensure customers, advertisers and others associated with FC are receiving proper service.  The Anti-Fraud Team's efforts ensures that promoters, program sponsors and advertisers utilizing FC are not being defrauded.  Subsequently, the Customer Service Team is ensuring that FC users are being treated fairly.  This balance assures all are being looked after.  Second, this incident showed me that FC is willing to do the right thing.  I didn't do anything in violation of the Terms of Agreement, FC recognized that fact, and the issue was fully resolved.

So, I hope the members of the entire FC Team are able to see this message and know that their efforts are truly appreciated. 

I know that sometimes individuals are quick to complain-- I just want the entire FC staff to know that sometimes members are quick to compliment as well.

Thanks again and take care,

Victor F. Ogden

oooh thats bad glad it got straightened out. i'm bad with computers i would have gone nuts.