I opened an accont with fusion yesterday, and have already experienced a problem. I signed up for the free credit check, no money to be charged to my account for 30 days. Well lo and behold I checked my account today and there is a charge for 29.95. I called the credit check company and according to them, it was only free for one month from one of the credit reporting agencies, my report was from all three, therefore I was charged. They would not reverse the charge, although they did offer a 15.00 credit. I cancelled, called my bank, and am disputing the charge and asking it be reversed. I will continue with this site for awhile, but I will do not anything else that requires my credit card information.
Deja vu. I had exactly the same issue with this company. I had signed up for the 30-day free trial and clicked around the site for awhile. Then the $29.95 charge showed up on my CC statement. I called them to find out why and was told the same thing. They only represent one of the three credit reporting agencies. I had innocently requested a credit report from all three, believing I had paid for the privilege with the free trial. Well, apparently not. I asked to speak to a supervisor and was put on hold. The customer service rep then came back on the line, said she had spoken to her supervisor and was authorized to offer me a $15 credit. I said how does that work? I was charged $29.95, not $15.
Now, at this point, I must abide by the rules concerning advertisers posted under the topic:
The Rules v3.0 -- You MUST read! UPDATED, particularly rule #2 below
2. Respect our advertisers -- Do not discuss cancellation or post disparaging remarks
All I will say is that I felt the company did not make it clear up front that if you asked for credit reports from all
three credit reporting agencies, you would be charged $29.95 and that was not apparent on the site itself either. I felt that the $29.95 charge ought to be reversed as a courtesy due to a misunderstanding. I did find the reports themselves to be extremely interesting and I was happy I had had the chance to see all three. I also thought the company itself to be reputable. Whether it's worth a monthly fee to continue to receive regular updates is a personal choice. I am not advising you one way or the other. That wouldn't be appropriate here. However, I did think that a 30-day free trial should be free by definition. At least the company should make it clear that the free trial is for one credit report only, right? Otherwise, it's just plain misleading.
I'd be interested in hearing how this plays out for you.