Have you every woke up and you just feel like--what in the world is going on today! I had a not so good day, Thursday. Here is what happened. I was scheduled for a mammogram. Because I am in the process of getting medical insurance, I had not realized that I was required to get charity care before scheduling an appointment. To make a long story short, I had managed to get the hospital to allow me to write a postdated check for the following week. This would have been the second time that I would have to rescheduled a mammogram. I was not about to let this happened again. I had my mammogram then I scheduled an appointment for charity care. That didn't go well at first. I don't where they get these customer service people but they always managed to give the wrong information. She was going to refuse me an appointment so I went over there and got an appointment.
Next morning, I complained to one of the supervisors. I do not take kindly to people who do not treat others with respect or just plain inconsiderate. I needed my mammogram as part of my follow-up as required from oncologist. I let them know that it was not communicated as to how I was to apply for charity care. As far as I was concerned, all this would be taken care of when I go to my appointment. Also, this charity care is available to individuals who has or had some form of cancer, have a prescription from a doctor for any follow-up appointment and do not have any insurance coverage. I fit this category. I got my appointment and after hearing my complaint, the supervisor has made it her business that the Finance department is very aware of my appointment and staff is retrained properly in giving patients the right information regarding charity care. BTW, I got my results from my mammogram which is,"No mammographic evidence of malignancy." I intend to keep the results that way!