True Story - Why Cant this happen to me???

[bowrunner]

I cannot pay my electric bill on the electric company website because their system claims I am submitting the wrong SS #.  I phoned them and after a good half an hour it was supposed to be straightened out.  That was 4 months ago and I still can't pay my electric bill at their website for the same reason.  I can't mail them a check because they don't send me a bill.  I can only pay them thru MyCheckFree and that sometimes takes several days for them to process it.  Even when MyCheckFree states "processed" the electric company sometimes says it hasn't been processed yet and they want to be paid again.  They are very difficult to deal with.

[mrisha]

You have to wonder if stories like this are really true.  I do know some companies do stupid things and make stupid mistakes but this sounds too made up.  I think even with technology the default would be automatically set that nothing is to sent out under $1.00.